I need some advice on how to get “higher level help” from Verizon.
My challenge:
I have (1) phone on a Verizon pre-paid account –and- (2) phones on a Verizon post-paid account.
I would like to move the (2) phones and their numbers from the post-paid account, over to my Verizon pre-paid account.
Sounds easy right? Or so I thought.
My experience:
Every time I contact Verizon, I get caught in a cycle. I explain my problem, and the pre-paid help department, says, “oh, we don’t port numbers, that’s post-paid, let me transfer you.” Then I get transferred to the post-paid help department. I explain my situation, and they say, “oh we don’t service pre-paid, let me transfer you”. Then I get transferred back to the pre-paid help department. This cycle repeats for as long as I am willing to tolerate it. Would you believe yesterday for 6 hours and 21 different agents? I’ve tried asking for a manager. I’ve tried to explain that I am being trapped in a loop. All to no avail. Everyone seems to jump to the “simple” solution, which is to transfer me to the other department.
No one has given me any reason to believe it can’t be done, or that it is an unreasonable request. The pre-paid website even says you can bring your own Verizon phone.
Has anyone else had a similar issue? How do you break the cycle?
