Ineligible for bank payment

I got an email saying my bill was past due and I log in to investigate only to find out that my autopay has been turned off and I can no longer pay with bank account. Only a credit card (which I do not own). I have been with Verizon for ten nearly ten years and have never missed or been late on a payment, what gives?

Accepted answers

Verizon_Support

Thank your reaching out to us on this platform. In order to continue eligibility for the Auto Pay discounts, these are the accepted payment methods:

The Verizon Visa Card and the Verizon Business Mastercard are eligible for the Verizon Auto Pay discount on select plans.
- Any other credit card payments are not eligible for Auto Pay discounts.
- Any debit card payments are not eligible for Auto Pay discounts.
  - Customers who have an existing discount from a debit card are eligible to keep their discount if the customer needs to change to another debit card (ex: lost/stolen, expiration date change, etc.).
Accepted payment methods (through a checking or savings account) that provide the autopay Discount:
- The Verizon Visa Card
- Verizon Business Mastercard
- Home Banking
- Automated Clearing House (ACH)
More information on the link below: https://www.verizon.com/support/pay-bill-faqs/

~Maria

All comments

Verizon_Support

Oh no. Auto-Pay is one of the greatest options to make sure my bill is paid on time, and I am concerned to learn yours was turned off. To better assist you, tell us a little more. What happened before this, was the account changed? Have you been able to check with your bank if the last payment was rejected?

~Maria

I changed banks but made the previous months payment with the new bank.

Verizon_Support

We appreciate the additional details. We recommend checking the saved payment method, and trying to process it once again. If the problem continues, let us know, and we'll be glad to look into it.

~Freddy

I cannot make a payment because my account is ineligible.

We have the same issue. Signed up for auto pay. Get the message thank you for your payment. Then couple days later get the message that bill was not paid. Pay again + $ 30 !!! same thing. Thank you for your payment. Couple days after that your account is ineligible. Before it said you can have auto pay with an checking account. We pay again and Verizon is charging an extra $30. So now we paid an extra $60 !! Not very happy

we are using the same bank account, that we been using. And we never paid our bills late. And now we get charged $60 for something that is not our fault. Looks like Verizon wants to push their Credit card

Verizon_Support

@Opfal
wrote: we are using the same bank account, that we been using. And we never paid our bills late. And now we get charged $60 for something that is not our fault. Looks like Verizon wants to pu sh their Credit card

Opfal, I use my bank account to pay a lot of my bills, Verizon included as well. It makes things easier and ensure nothing gets missed. I appericate being a great customer paying on time, and sorry there was some sort of charge. Can you give a bit more detail on what kind of charge you saw? That will give me a better idea of what happened and options to review it.

-John

It said autopay could not be applied. Account is ineligible. And we been charged 2 x $30 from Verizon because they were not able to apply auto pay. But we were told we can pay with an checking account ??

Verizon_Support

@braves011
wrote: I changed banks but made the previous months payment with the new bank.

It sounds like there was a failure for the payment to go through, which can cause what you described. To see what's currently going on in full, we'll need to take a look at the account. I'm sending a Private Message so we can do that together.

-John

Verizon_Support

We want to help you find an explanation for your bank payment issues. Please let us know when you're available so we can help.

~Jesse

Verizon_Support

We're sorry to read about the issue with your Autopay. We're here to help. Were any changes made to your account before this issue started? ~Peter

No, we use the same bank account. Still not resolved. Also can't claim our promised Samsung Chrome book or Target gift card. Lots of promises ....no return. Just like free cloud. Then you chat with customer support and they say you not eliglible. Then you copy and paste your account info and they run in the same problem. Not very user friendly

Verizon_Support

I know how frustrated I would be if I was having the same trouble after setting up automatic payments as well, Opfal. We can help with that, and with any missing promotional items. Since we will need account access, please be on the lookout for a private message from us.

-Joseph

This has happened to me twice now what gives

Kaitlingonzalez

How I do make my bank account eligible for autopay again? When I set up auto pay it defaulted to the wrong account and I did not notice.

Verizon_Support

Hello! Being on top of your account is crucial, especially if you are managing your bank payments. Our goal is to help you in the best way possible.

Check out our payment methods through this link: http://spr.ly/6608YrKli..

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

Kaitlingonzalez we understand it's important to manage your account and payment options. For your convenience, you can manage your Auto Pay settings by following the instructions here (see "Manage Auto Pay"): https://www.verizon.com/support/knowledge-base-205735/

~Izzy

The same thing happened to me after autopay had taken my payment off my bank account then a week later I got the same email and told that I was refunded on the last payment and would have to pay again. Which I was never refunded on the first payment and just had to pay another $91 twice this month. This is getting on my last nerve!

I have the same issue. Verizon cannot fix the problem. I have been on a chat with 2 Verizon reps for over 2 hours! I will forever have to pay with a credit card and I lose the $10 month discount for paperless and direct debit. All because of a technical problem that they can't fix.

Folks, mine was turned off and I have been on a chat with 2 Verizon people within Billing for over 2 hours.! They can't fix it. Horrible service on this folks. You really need to fix it. Verizon is charging me with the loss of my $10 discount.

Verizon_Support

Thank your reaching out to us on this platform. In order to continue eligibility for the Auto Pay discounts, these are the accepted payment methods:

The Verizon Visa Card and the Verizon Business Mastercard are eligible for the Verizon Auto Pay discount on select plans.
- Any other credit card payments are not eligible for Auto Pay discounts.
- Any debit card payments are not eligible for Auto Pay discounts.
  - Customers who have an existing discount from a debit card are eligible to keep their discount if the customer needs to change to another debit card (ex: lost/stolen, expiration date change, etc.).
Accepted payment methods (through a checking or savings account) that provide the autopay Discount:
- The Verizon Visa Card
- Verizon Business Mastercard
- Home Banking
- Automated Clearing House (ACH)
More information on the link below: https://www.verizon.com/support/pay-bill-faqs/

~Maria

It appears to be a systemic problem with Verizon. I have been online with two different Verizon reps for 2 hours now! They can't fix the problem! So, now I'm stuck with using a credit card and I lose the $10 monthly discount. I'll give Verizon a grade of "F" for service

Verizon_Support

Thank you for your feedback. Please log in to the My Verizon account owner profile (if possible from a PC/Laptop/Tablet) and follow the steps below. Let us know how it goes:

Sign in to My Verizon. Select Bill > Manage Auto Pay > Manage. Follow the prompts to update or add a new payment method.

https://www.verizon.com/support/knowledge-base-301813/

~Maria

UpYoursCapitalism

OK guys I know what’s happening here. So Verizon decided to change how they do the payment options now. I don’t understand why they thought this was a good idea. It caused a lot of people a lot of stress. So from now on if you are a new customer, you are no longer allowed to use a debit card or a credit card. They will not accept this unless you are already a longtime member or current member and if it’s on your account, then they will let you do that until you make a late payment. Once you make a late payment, they will remove that faster than lightning calling it ineligible. And yes, they are pushing for you to apply for the credit card because surely after you tell them about what is happening, they will go ahead and say “Oh well you can sign up for our new credit card” which is a total S…C…A…M!. Also for you to get your card or bank account back to eligibility you have to wait about six months of making on-time payments and then they will consider it eligible again; there’s no way around this which is very inconvenient for everyone; a lot of their ideas lately have been only to enrich their purses

Did anyone ever solve this problem? I had the same issue a few months ago and I knew I wasn’t going crazy but the lady I called was gas lighting me into thinking I turned autopay off. Why would I turn it off? And now it’s saying I’m not eligible…. Any one have answers? I switched to Verizon because it’s supposed to be the “best” and I haven’t had a very good experience yet.

Verizon_Support

We're sorry to read that you had this negative experience, and we'll be glad to look into this issue with your payment. We will send you a private message to continue.

~Freddy

Did you ever get this fixed? I can’t even get a person to reply on the chat

Same here, can this restriction be lifted?

Verizon_Support

Hello, Batman2009. Help is here. Please share more details on what you are experiencing. What happens when you attempt to use your payment method?

-Natasha

lance.adams6@gmail.com

I'm having this issue too but it appears it's because I changed bank accounts and my ex-wife who used to receive the alerts didn't get them anymore.

Technically my responsibility but I have paid the amount due via credit card but I cannot modify my Bank Account info that gave the old routing numbers etc.

I'll wait another month cycle to see if it gets fixed or not otherwise I'll be having a chat and returning here to update y'all.

This happened to me as well ...however if you pay your bill in advance I think you can still get the discount ...I think. it seems that way to me, I looked on my bill recently and I paid it. 2-3 months in advance and appears like I'm still getting a discount, with paperless billing setup. But I may be wrong, it just may be in between billing Cycles or something.

But, I had exactly the same thing happen as you. I changed bank accounts and although I upgraded my new bank account information they still ran autopay on my old bank account so I end up getting the same message.

They should be able to manually remove this especially for older accounts like ours. I've been with them for 12 . I have several lines and Im paying over $3K a year. . My bill has fluctuated here and there but on avg. It's about $325 a month and if you figure that out over the 12 years that's what $46,800 that I have paid to Verizon Wireless. But for a company the size of Verizon they could care less if they lose a customer like me!! With so much money that they generate , Im basically a pimple on an elephant's butt.

They really need to come up with a better system and not be so rigid with their policies. is almost like penalizing people, due to banking error. In fact, it's discriminatory.

At the end of the day, I'll probably end up changing service providers because of this. Not like this discount saves me a bunch of money, my discount is about $18 a month for auto pay... but it's the principle of the thing!!!!

This just happened to me and i plan on going in person to confront this issue. It seems like passive aggressive and fake customer service in this community comments. Giving bread crumbs and no solutions. Save me some time. Im glad I came here to read I'm not the only one unfortunately. Im a new customer too as of maybe a month or two ago. Yikers.

Verizon_Support

We hate to hear you are having trouble with your autopay. We will send you a private message so we can open the account and take a look.

-Kristen

I messed up and missed a few payments and that's what cause the issue for me but I just wanna know when they'll allow me to cause I got my money situation sorted but it refuses to remind me when my bills coming up or if I even missed a payment which is why my payments were originally late

Verizon_Support

Diondre1, we're here for your, and we'd love to provide you support registering your bank account for the autopay to ensure you can have a peace of mind of not forgetting to make a payment. Let me send you a private message to continue providing you support.

-Art

Yeah i have the same issue. I even monitored my bank account to just see the autopay was processing for 1 week and i get a refund by my bank. The additional fees is annoying but i just want to know how to be eligible again to pay with a bank account if not i will just move over to a different provider as this is such an inconvenience

Verizon_Support

Hello, Jao0305. Help is here as we always want to make it an easy process to make your payments and would never want to see you leave us. Please tell us more. Is this regarding auto payments? Are you receiving an error message? Please share any details as assistance is here.

-Natasha

This just happened to me and it’s totally random. It’s like they’re trying to rob people of their money. I’m about to leave Verizon after being with them since 2003

I’m so glad others are having the same issue as I am, this is so incredibly frustrating! And it’s just a loop of the same “help” that doesn’t lead anywhere For $300 a month you’d think it would be easier to use this service.

Verizon_Support

Hi, we want to help in any way we can. We've sent a Private Note, please meet us there to continue.

~Gina

Verizon_Support

We are here to help. Please reach out for assistance.

~Geo

Verizon_Support

Hey there, AlexStew90, we want to help make sure you're able to make a payment! Can you tell us more about what's going on, please? Is this related to Auto Pay? Are you having trouble making a payment with multiple payment methods?

-Lauren

Same with me and now it's not accepting my payment. I haven't changed banks or got a new debit card since I signed up with Verizon but since the beginning of this year I have been having issues and my bank said it's a problem on Verizons end and NO ONE seems to know why. And seriously now I can't even make a payment

Verizon_Support

ewfw_99, we're here for you and want to ensure you can take advantage of the autopay benefits. Let me send you a Private Message to provide you with support.

-Art

I'm having the same problem. I was notified that my autopay was turned off and that my bank is now ineligible for autopay. I don't understand why since I had funds. Clearly this is a system wide issue which is unfair.

Verizon_Support

We want to make sure we assist you properly and would like to get more information. We have sent you a private note.

~Pam

I shouldve just stuck with AT&T, this is ridiculous. Cant wait for them to reply with a, "We sent you a private message."

Dont even bother, Im switching services.

Verizon_Support

We would hate to see you go! We want to make sure that your concerns are properly addressed. Are you experiencing a similar issue?

-Necia

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