Hello, is there a telephone number or email address I can use to file a corporate complaint?
I am sorry to learn that your experience with us has left you looking to file a complaint, RP2017. The only support number we have is 800-922-0204, and we don't offer support by email. I would be happy to help save you a phone call, and assist you right here via these community forums. Can you tell me more about what happened?
-Joseph
I have had terrible experiences with customer service all day starting with my plan being changed this morning without me knowing after I asked very specially if what she was doing would change and ring with my plan.
As a result, I've spent most of today either chatting with, talking to or on hold with other agents just to get my original plan back in place and my Apple Music working again.
We're sorry to hear of all the trouble you went through, and your feedback is always valued. Is everything back the way you wanted it to be?
-Melissa
Yes, as a loyal customer for over 20 years and a monthly bill of over $400, you have lost me a client for $130 that was ripped off from me by Verizon for non-performance. I recently added a second line to 3 lines. When I recently went to Europe I shut down the new 2nd line on the 2 phones that were taken with us. My line worked fine but my wife's phone would not receive text messages and internet service. I tried to contact Verizon but apparently it does not keep international hours. After 2 hours of valuable priceless irreplaceable time spent I finally corrected the problem by reactivating the 2nd line on the phone with the problem.
When we left for Europe both of us had 12 days of Travelpass credits available to us. My phone bill was 10.27 for the one day of extra travel service. We were within 50 feet of each other 99% of the time . Her bill was over $120 because she did not receive the credits and we had to use both lines to get service.
I have spent almost 2 hours today trying to get s simple credit but to no avail. The first hour was wasted and when I asked for a manager I was hung up on. The second call I did get a $50 credit for my inconvenience (my value about $700 in time wasted) and nothing for the rip off of the Travel Pass charges.
I just got call dropped the 3rd time after I called to begin cancelling services, specifically the 2nd lines that ripped me off the first time. On this call I discovered that I have been fraudulently charged for 2nd 2nd line that should have been removed from my account.
Actively looking for a new carrier after 20 years and searching for regulatory bodies to report this to.
Hello,
-Natasha
Never used. I signed up for a second number but change those numbers right away on 3 line. 2 extra new numbers got canceled but the 3rd did not. So, I am paying for a 3rd line that was never used.
I am so upset and ready to shut down service with your company after being a loyal customer for many years. I’ve never in all this time ever had an issue with y’all until now. I went into my local store to upgrade my son’s line. In the process the gentleman lied about credit for trade in. When asked he stated it was only for new customers, that was a lie. Then he added 2 lines on both of our phones which sent my bill over $300. 4 calls to customer service, 2 chats over text and 2 complaints and no response. I understand my bill would go up but no one would help and yet still the last rep helped the best she could finally but I’m still paying for taxes, fees, and surcharges for something I never wanted. All just to upgrade a phone. If this is what Verizon’s service has come to then I’m not continuing with y’all. Over 8 years of being a customer and even longer we were just stationed over seas so had a gap in service.
I also need to file a complaint. I’ve never wasted so much time or energy trying to get a Verizon mistake corrected. I’m being punished for Verizon’s error.
I need someone at corporate who can help me with my phone and a 3rd party Vitra who services NJ verizon
Hey there, Rowjimmy69. We're here to help. Could you please tell us a bit more about what's going on? How can we assist?
~Izzy
No! I have been waiting for 2 weeks now to get a replacement phone. I don’t know if the new iPhone is a lemon, or Verizon service. Either way, both companies have done a HORRIBLE job in taking care of a long and loyal customer. I will be making g some changes!
Report the situation to the Better Business Bureau. BBB.com. The problem will be solved immediately
I’ve been dealing with issue with my account for over a month. Supervisor Harlene is refusing to call me back after leaving numerous messages to call me. Any corporate representatives here? I’ve dealt with so many representatives that are clueless and have given me empty promises. Been a customer over 20yr!! This is ridiculous
Hey there, Unhappycustomer31, we certainly appreciate your loyalty over the last 20 years and we want to ensure that your questions are answered. So we can better assist, we will be reaching out via Private Message.
-Lauren
Countless hours on the phone and finally spoke to supervisor Tom today and seemed to get some of my issues resolved. If you need training for your supervisors and or reps. Use my hours upon hours of recorded phone calls. Yall need to retrain reps and supervisors. If I was as clueless as your so called supervisors and reps, id be without a job immediately. If you are hiring, I could come teach them how to handle complaints and issues the first time and not go through 8-10 reps trying to resolve a relatively simple issue!!
I don't know what kind of circus Verizon is running but I also would love to find a way to make a corporate complaint! I have been dealing with an issue since 06/2024! And it's just now been somewhat fixed after countless calls and your reps submitting ticket after ticket, yet no one actually reaching out to the dept to resolve my issue. It all started with a "loyalty upgrade" I was offered online via chat. In early June of 2024, I logged online to check trade in value for an apple watch. I reached out to the chat help and the agent was very helpful. She then brought to my attention I had a "loyalty" upgrade available where I can do an early upgrade. I mentioned I wanted to switch from my iPhone 13 Pro to a Galaxy Z Fold 5. She assured me this was something I could do WITHOUT turning in my iPhone OR switching my data plan. She created the order and it was done.A month later I kept getting notifications from Verizon to send in my iPhone. I went to the Verizon store in which they were completely confused and had no clue what was going on. Not shocking, no one in this company seems to know anything that is happening. The store rep said his manager couldn't see anywhere in my order or service agreement about send in my iPhone and said I could probably either disregard or if I get charged I could pay the fee and wait to get it reimbursed. Which was absurd. So I waited to see if things would straighten out, and of course it did not.
Soon I started getting crazy fees, so I called Verizon and they said the rep I spoke to in June did not offer me a valid deal and I had to pay or either send in the iPhone. I said THAT IS ILLEGAL. You can't offer me a plan deal then 40 days later change the terms of the agreement! I told her I had the docs from the online agreement in June and she could pull up the chat history. In which she said she could not see the chat. I requested my service agreement to see what my terms were and she also said she could not do that either, absolute joke. She insisted I had to go into a Verizon store AGAIN to print off the service agreement.
I went to the store and they had no idea what was happening. Yet again. And told me to contact the Loyalty Line because I was given a deal that should not have happened. I spoke to 3 different "supervisors" and they ensured everything would be fine, and that I needed to send in the phone, once I did my account would be credited. Through out all this bouncing around, I continued to have FEES and my phone was constantly disconnected. But once the phone was back, it would be fixed. Which I did.
It was NOT fixed. BOTH supervisors NEVER followed up, and they did NOT charge back the phone. I had to spend 3 hours on the phone AND refusal to disconnect before ANYTHING was addressed. If the previous supervisor hadn't notated my account, Verizon would have both KEPT my iPhone and STILL CHARGED ME THE DIFFERENCE BECAUSE THEY ONLY CREDITED A PORTION OF THE CHARGE. ALL OF THIS ONTOP OF FAILING TO FOLLOW AN AGREEMENT PRESENTED TO ME. Even if it was incorrectly packaged by YOUR rep, you LEGALLY have to honor it. Your reps tried to say this was an agreement I CREATED, when I should've gone through Apple. I had NO IDEA about ANY of that! This was OFFERED TO ME. The 7th agent I spoke to on the phone for 3 hours in September was able to reach out to someone who honored the phone credit because it was notated as a Verizon error. Then proceeded to lecture me about next time I should upgrade at a Verizon store and not online! I wasn't even looking for that when I was online, it was offered TO ME. Now I still don't know if my bill is right. I was told I could make a Payment Agreement for the remaining balance due to the egregious errors and ignorance I've faced for the past 5 months. She transferred me to the payment dept AND THEY TOLD ME I WASN'T ABLE TO MAKE THAT AGREEMENT. I had to escalate and work with 3 different agents before the first one I was transferred to FINALLY REALIZED THE AGREEMENT WAS POSSIIBLE.
I will be writing BBB along with any other state legislation on how Verizon has mishandled and harassed me over this.
On October 23, 2024 I called into Verizon to cancel my service because I have been lied to about my bill for the past four months. I was told that my bill was gonna be a set amount every month and my bill has been substantially more than what I agreed to in my contract. I was on the phone for five hours today trying to cancel my account. I was hung up on by multiple supervisors and customer service representatives. I spoke to a supervisor named Abhishek who told me that I was unable to cancel my contract. I was calling to pay all of my phones in full to buy out of my contract. Which is an option in the buyout policy. He told me that I could not get out of my contract multiple times. I paid two phones in full, and one of the phones was put on my last bill preventing me from going to another service. This was also done without my permission and without my acknowledgment, leaving me stuck in this contract until I receive a final bill. Basically forcing me to pay for service that I no longer want. Abhishek then told me that if I paid off my Wi-Fi hotspot equipment in full that he would be able to reinstate the 3rd line so I could pay it in full and get out of my contract. I was not required to pay for hotspot equipment because I’m still within the 30 days of returning it. So, technically it should’ve been free, but I paid it just so I could finally be done with Verizon. Once I made the payment of $350 in full for the Wi-Fi equipment he told me he had to put me on hold. 45 minutes later he and came back to the line and told me that he was unable to reinstate my third line and that I was unable to get out of my contract. He told me that I could call back after I thought about it for 24 to 48 hours and if I still wanted to cancel my account, then they would be able to reinstate the other line and I can pay it in full.
I would like to file a compaint, ny device died, so the online rep sold me a new device, 800$... had me go to the store to pickup (45 minutes away), went to unlock the locker, but obviously couldn't because my old cell is dead, so the guy working there opened it for me.
Now at this point, by this time someone should have told me that you can't activate a cell if the old device is dead and you don't have 2 lines...(where is that detailed? Nowhere I can find)
SO neither the rep that sold the phone, nor the store employee mentioned anything, though it seems it would be common sense to tell me that if my old device is dead I need to activate it in the store.
Nonetheless, I come home, it wont work and the outsourced support keeps me on chat for 3 hours to get nowhere.
I work in the computer industry as an admin, I cannot work because I cant receive a text to authenticate to remote servers,
this has cost me hours of time, not being able to work and a lot of hassle, and here I am the next day, still with no service...meanwhile Verizon says oh well nothing we can do and refuses to credit anything for the lost time , loss of work, loss of communication with anyone and hours of driving, and I still cannot use the device....
Now I have to drive back to a store (and hope someone knows what they're doing), lose more time from work and none of this is my fault...its really really bad support, meanwhile I have an 800$ brick
Cut to 3 hours of online chat with reps from some other country continually asking me to call and verify, uuurrrggghh I dont have any comm device
As a long time customer I have to give feedback about the horrendous support I've received on two tickets as of late. I'm beyond frustrated with the way support works. I have spent hours of my time over weeks repeating my issues when it's clearly documented. It's been beyond frustrating. I correspond with someone, was told it's being looked into and then an hour later I get a message saying "need more information" rinse and repeat over and over.
Support ticket MR-2062105128-E01 new phone, couldn't port an existing number to it.
170 messages and over a week to fix.
Had to start from the beginning each interaction
Support ticket MR-2062803965-E01 over 80 messages and still not resolved.
Rebate 1068330558 was closed as invalid. How is that possible. I had one phone line, bought a new phone and received the $200 rebate at checkout 2 months ago and have been dealing with support since. The new Apple iPhone I purchased is on my account with a new phone number.
Do better.
We're glad that first ticket was resolved, but it should never take so long to get anything fixed. We'd love to take a look at that second issue with your rebate. Please be on the lookout for a Private Message so we can help.
~Jesse
I have I very very flustering complaint we have been lead on and paid multiple devices off on the pretense that once those were paid off we would be able to get an upgrade to one or more of our lines but once we have jumped through there hoops for hours on end and empty promises and to bad so sad we have what we want do go screw off we are not going to help you get anything now that we have paid off the devices and still cannot upgrade and no one I mean no one is will to do a dang thing about the fact we have been lied to on multiple occasions by 6 different people half of which promised that they would call back and get this fix I have yet going on 6 months received a call back and nothing has been resolved other then verizon getting what they want by living to us in the end verizon is a bunch of compulsive liar that will tell you what ever you want to hear until you do it then they will not even give you the time of day I would not recommend verizon to my dog at this point but I am stuck with no other choice but to jeep paying them
I would like to know also. I was one phone for over 2 hours and evently they hung up on me. I was nice, courteous, etc. Spoke to about 8 -10 reps. Think I should go to another provider now after 9 years as customer.
Oh, wow! We are shocked to see you in this situation. The last thing we want is for you to have a negative impression of Verizon. We are here for you.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Was there ever a number or email provided or just unsuccessful responses on here? I've been drug around be Verizon support offering promises of claimed tickets or bill credits only for them to be false promises and telling me I'm out of luck! I'm definitely on the boat of leaving Verizon, but wanted to give them one last chance to keep my business even with their absolutely TERRIBLE customer service this past month.
Don't bother this company will give you the run around and never fix your complaint best to just switch companies I hear t-mobile is way better now
I also want to file a complaint. I traded a phone, the phone was sent to Verizon using a UPS label provided by Verizon. The trade in phone was delivered to a Doc in Forth Worth, Texas (verified UPS delivery confirmation), yet, Verizon refuses to acknowledge receipt and refuses to correct our billing by allocating trade in credit, causing us distress for months. Verizon's deceiving business practices are causing me emotional and financial stress. Verizon needs to do better and be held accountable.
I too would like to file a complaint. Specifically against Lisa tech 2 “supervisor” 1/17/25 @ 1:00 pm who said she was notating my account for calling multiple times trying to manipulate and get something I’m not eligible for. My daughter has an Apple Watch that is 10 days old and overheating. I was told yesterday morning that a new watch was being sent. Then a confirmation never center through. So I called back and was told the next time I’m past the return window and to start a new line. Every single person would give me a different answer. Lisa’s response was that because I was manipulating that’s why I kept getting different responses. She accused me of already getting credits $15.00, so apparently I’m trying to rip them off. I was told the watch could be picked up in store but they were out of stock in store. I looked online today and what do you know if I added a brand new watch I could pick it up in an hour. I have been a customer for 18 years and never in my life been accused of trying to steal or get something I didn’t pay for. I can’t wait until our devices are paid off. This has been by far the worst customer service and an attack on my personal character.
I’m experiencing similar run around. Have you gotten a resolution?
Hello Amanda58. We're sorry for the whole ordeal you have been through. We would like to take a closer look at your situation, so we will be sending you a private message.
~Ivone
Hello, we are concerned to know that you are experiencing issues we have sent you a private note, please continue via that platform.
~Pam
I would also like the number to corporate office. Verizon has refused to help with my rebate after I upgraded. I did not recieve my rebate claim and they have been giving me the run around. They also promised to call me back after speaking with more than 9 reps because they refuse to fix the problem. I upgraded they did not keep to the selected upgrade options. They ripped me off and refused to give me what I selected for the upgrade.
Thank you for raising this concern to us. We definately want to keep up our end of the bargain and ensure that all promotions are honored to qualifying customers. Please allow us the opportunity to resolve your concerns, we will be sending you a Private Note to get started.
-Christy
I to been a customer for 20 years! I never had so many issues with the new customer service representatives absolutely horrible I will be canceling all my lines and my business lines as well my families over 28 lines we are moving to another carrier!
We are looking to change carriers as well after almost 23 years with Verizon. I've been trying to work with customer service for 3 weeks now on what should be a simple fix. I've spent far too many hours via the Chat with Us feature, by phone and by text and I have had to repeatedly explain the issue with every single rep. I've lost track of how many times they have updated the support request with "need more information". I don't think most of these reps even have a Verizon account of their own because they don't understand even the most basic things. Very frustrating and sad. I hope we have better luck with a new carrier.
The last thing we ever want is for you to feel like switching after so many years with us over a simple issue. We'd love the chance to help you get any situation resolved ASAP. We're sending you a Private Message so we can better help.
I have spent hours trying to resolve a simple issue with my acct I was over charge for the wrong plan for months nobody Will credit that due to representatives having a 3day system and a vpc system that any credits or removal of stuff results in punishment of a representatives so now when you call you can't get help that system is also why I quit working there also
Now I have no phone and nobody will help but they want me to pay a bill tmobile is sounding way better
Hello Jgard101, we want to help review your overcharge for the wrong plan. So, we can better assist, we will be reaching out via Private Message.
-Sarge
I have a same problem
We've got your back! Sending you a private note now.
-Cryssie
We would love to help you. Please let us know when you are ready to move forward.
I also need to.file a compaint
Same question everything is always automated and you constantly get connected with new person . I spent 2.5 hours trying to get and online order figured we have now had to order due to every time we go in store they give us the wrong coverage. I haven’t spoken to at least 5 people and they just keep telling they want o create a new order I’m guessing g to get the commission. I have been a customer for over 10years and the last 5 have been terrible customer service.
Thank you for reaching out, we're sorry to hear that trying to place a new order has not been the expereince you deserve. We will be sending a Private Message so we can go over your account with you and find the best path forward.
I have never had such horrible service as i did today trying to activate new devices over 7 hours on the phone and 12 agents that would not hand off the phone for a details of the issue. They told me to wait to upgrade the plan until after activation and now it says I may lose the promo. Someone needs to explain to your people and board how your service level was flushed away and your bleeding profit
We're sorry to hear of this difficulty getting a phone activated. That is never the experince we want you to have. We're sending you a Private Note to help get this device working with your account. -James
I can't get answers on who changed the account owner on.my account. Customer service says i am now. Yesterday I wasnt, nobody will say who., when it was changed.. who do.i contact?
Switching seems to be the only option anymore. I cannot count the phone calls, chats, and hours I have spent on the phone with do called customer service, only to end up worse off than I was before I called. NOTHING that was discussed or worked out actually happened, as a matter of fact the opposite has happened. After working out several things to lower my bill, it actually went up, almost doubled. When I called numerous times to fix it over the course of a week, my bill ended up late because I was not paying what I never agreed to, of course then I got late fees and reconnect fees, when it was Verizon to blame. This is getting ridiculous to say the least. I used to recommend Verizon, not anymore, not even close. I will be looking into other carriers, especially after yet another ridiculous bill with off course, NO promised adjustments at all. What is so hard about taking care of your customers and following thru on what you promise? Really?
I would like to know how to contact corporate to file a formal complaint on a Supervisor I spoke with today.
Thanks for letting us know I am sending you a Private Note. -Ross
Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. We are here to help and go over your billing concerns. Im sending you a private note in order to get this resolved.
-Will
How dont fix this issues not getting bad because of it
Vwbunny, thanks for reaching out again here. I see you have had a chance to chat with us over the past few days and want to make sure we have addressed your concerns. I am sending you a Private Message to clarify this most recent post, make sure we are on the same page.
-Deb
I am a new customer to Verizon, however I am having trouble getting my services back on after being told by Manny and Leo that my services would not be interrupted. Is there anyway someone higher up can reach out to me. My name is Darnesha thanks
We never want our customers to be without service and we want to do everything we can to help you. If service is suspended due to nonpayment, the only way to reconnect service is to pay off your past due balance. You can make a payment here: https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/ Can you give us more details about the interruption so we can see what options are available?
I was recently on the phone with a manager who was extremely rude and unprofessional. They ended the call by hanging up on me, which I found completely unacceptable. I would like to file a formal complaint about this interaction. Is there an email address or mailing address where I can send my complaint? No one should be allowed to speak to customers that way and simply get away with it.
We are very sorry to hear that you've had this interaction and want to help right away. We're sending you a Private Note to assist. -James
It's unbelievable not only did they increase the price for both my tablets lines that I don't even use but they removed my loyalty discounts as well.
I've been with them for 19 years. I've already disconnected both my tablet lines and will probably be moving over to T-Mobile if they can't even give my loyalty discount back. Then claim the increases are there to help with customer service but it's worse now than anytime in the last 19 years. Battling through a bunch of AI garbage that can't do anything then when you finally get a person it leads to scummy practices.
Plus they say the new plan is a price lock guarantee but they use loop holes to increase the price. Very scummy practices.
Please I need help from corporate. I have been a customer for 15 years and I have been charged for devices by Verizon that I was told were free for being a loyal customer. This is the second occurrence. This time after I was a payment or two from paying off my primary line. These calls are said to be recorded for quality assurance. Please contact me this is ridiculous and I have spent 2 hours trying to resolve this on a call. I still have no solution and I am waiting on the supervisor to investigate. It is amazing when I asked for a way to identify who I am speaking with this was all she said she could tell me. I have been told they did not receive a phone that I returned and I was charged over 800 dollars. Secondly I was told that my phone replacement on my other line would be upgraded for free and I would receive a galaxy watch for free as well. I have been charged 1800 dollars for the phone and over 400 dollars for the watch. I need a solution.....I need my money back.
Hello there! Please be on the lookout for a private message so that we can get some more information.-Joe
Customer Service is awful. I’ve been you all for 30years, and now I’m being hung up on, and having numerous problem with my phone for over 5 months, and several agents have given me different solutions, All have made different promises. Need to talk to someone immediately to know the truth!!!!!
stuck in worst situation now..
I would also like to make a complaint to corporate. I would also like any other fellow military veterans or active duty to strongly reconsider this company after the customer service I’ve received.
I’m stuck — I was promised a refund by a Verizon supervisor, but now customer service is saying the opposite. The inconsistency and lack of follow-through has been extremely frustrating.
I was actually considering switching back to Verizon in the future, but after this experience with customer service, I’m not sure I can trust the company again.
I during my time as a Verizon customer I was never late on a payment. I am also disputing a charge for a MONTHLY service that I was not receiving since I switched carriers. I was simply asking for what was fair.
I’d like to know:
We want to ensure that your billing is correct and your concerns are addressed. I am sending you a Private Note so we can work together on getting this resolved.
-Kaye
Update : the customer service representative that contacted me in the reply, was zero help. I was directed to call the 1-800 number, but this is obviously what I have been doing and receiving the normal representatives as we all know. I asked if they can have someone from corporate contact me, although I was told they cannot do that and I should call the 1-800 number. This repetitive attempt to reach someone from corporate, along with being told by their own representatives to include a supervisor but not having it happen, has been a reflection of what you will be receiving if coming to this company.
I had called to setup a payment arrangement. The representative was extremely rude, condescending, and her tone was very accusatory. When I informed her of her behavior she disconnected the call. That is NOT how you treat your customers. When people are working tirelessly to pay for all the services they have through you all. The service I was provided was absolutely deplorable and I will make sure I inform others about how this company treats their customers.
I need to file a complaint against one of your sales reps who made me buy a phone claiming I can pick it up in 1 hour but instead made me drive 8 hours for 2 days. He even gave me fake dispatch numbers which the pickup store claims don't even exist.
cybertash Thank you for reaching out and bringing this to our attention. I would be more than happy to gather the details of this from you. I will be sending you a PM to discuss this further with you. -Harry
Dear Verizon Support,
I’m reaching out regarding an issue with my recent bill. My line has been disconnected since October 15th, yet I was still billed for the period of October 14th through November 14th. Since services have not been active during that time, I should not be charged for this billing cycle.
Hi there! Great question. We are happy to reveiw the bill with you. I sent you a Private message to get started. -Nikki
Thank you for posting this question as it seems a lot of us are having the same issue for some time.
I have been a Verizon customer since 2009 and notice it just keeps getting worse!
Point #1 - They are rude even before you to finish explaining the problem(s), if you get to finish explaining and don't loose it and hang up on them. They will interrupt while trying to explain the problem with "I am so sorry that is happening" or "Don't worry, I am here to help" at least 3 times before they even know the issue, showing they cannot truly comprehend or help.
They do not do what they promise to follow up on if you can get through to someone that actually speaks your language appropriately, which is English in the United States.
Point #2. - They set up a business line a couple of months ago that has been screwed up since day one. Incorrect email and back up phone number requests that are out of line and incorrect.
Point #3 - What was promised at the store did not happen and the number I was given to call is a non working number! Are you kidding?
Is Verizon trying to get people to drop you? and/or not pay their bill? because I cannot even log on to do it.
Everything is messed up because Verizon systems have perhaps gotten to complicated even for their own employees to work?
Hi @Tired2026,
I'm sorry to hear about your troubles. Go to the "Contact us" tab and someone will be able to address your concerns.
Contact us
