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Returned equipment charge

Since January, my husband and I have spoken with over a dozen representatives who "promise" to take care of this and it definitely has not been taken care.

We've tried over and over to get a return label for the 5g router (which we were forced into by a home solicitor at 6:30 at night by). We are unable to switch to verizon due to just moving and committing to another company.

After not receiving a return label for months, I was charged $205 for unreturned equipment. I'm now out $205 with no hopes in receiving a refund. I'm at a loss of what to do besides take my business elsewhere after being with verizon for 9 years. PLEASE HELP!!

Comments

Verizon_Support

9yearloyalcustomer, let's make sure we're able to get you your return label. We don't want you to deal with this return charge. Please be on the lookout for a Private Message so we can better help.

~Jesse

Nr202379

Having the same issue! How did you resolve it and how can I contact them!

Verizon_Support

Hello. We are here to help with your questions and concerns. To better assist, tell us a little more. When did you return the equipment? Do you have the tracking number handy?

~Maria

Wdetar

I have the same issue. Military family that moved and 5g not available at our new location. No return label or return packaging received despite multiple calls and hours spent talking with Verizon customer service. I even took the modem to 3 local Verizon stores but they are all independent contractors. This is criminal behavior by Verizon and completely unacceptable.

Verizon_Support

@Wdetar
wrote: I have the same issue. Military family that moved and 5g not available at our new location. No return label or return packaging received despite multiple calls and hours spent talking with Verizon customer service. I even took the modem to 3 local Verizon stores but they are all independent contractors. This is criminal behavior by Verizon and completely unacceptable.

Wdetar, I hope your new home is working out well, and really do appreicate our military familes. Not just saying that as en employe. I've got a history background, and a friend of my did a deployment about a decade back. Not long after he just got married. So I appreicate what you all experince and go through. For sure want to help clear this equipment issue up. I'll be sending a Private Message, so I can help with that.

-John

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