Phone service

Question

I have a payment arrangement for 5/31, my service was cancelled even though I have a payment arrangement and set it up prior to my service being disconnected. I even confirmed in the chat on the verizon app, with a customer service representative that my service would not be interrupted since I set up a payment arrangement, and they insured me it would be okay. Not even an hour later my service has been disconnected.

Rayleh15 · Accepted Answer

I even confirmed in the chat on the verizon app, with a customer service representative that my service would not be interrupted since I set up a payment arrangement, and they insured me it would be okay. Not even an hour later my service has been disconnected.

Verizon_Support · Accepted Answer

Rayleh15, we understand how important it is for your services to remain connected and we are concerned to learn about your experience. We will be reaching out in Private Message to gather some account specific details so that we can investigate your experience further.

-Andi