Verizon requires a 2 step authentication when logging into their portal to access. I had a prepaid account that was associated with my login access. I additionally had another group plan that was on a normal account basis. Recently I cancelled my prepaid which caused my inability to access the portal. Of course, I cannot make any changes as my 2 step authentication got interrupted. I called Verizon to have their support make changes to associate the 2 step to my group plan number. Support must have reset the system which in turn removed the autopay which in turn removed my $10/line discount. I've been with Verizon for 3+ years and have never not had autopay. I get my new bill with this cost added to my account. I call Verizon to remove this and they refuse.
The problem I have with Verizon is that they hide behind their offshore employees (India, Pakistan, Philippines) and refuse to discuss this and/or look into this issue.
@verizon, your corporate policy and customer service is really lacking. Very unhappy customer.
