Child Item

Site Totals

61363 Questions Answered 267 Categories

Account locked

I can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon.

When I try to reset my password I get this error:

Sorry we are not able to process your request at

Comments

Verizon_Support

I know how important it is for me to have access to my account, SMartin201. I appreciate you trying to follow the steps to help unlock your account, and we are here to help. Where are you trying to access your account from? If you're using a VPN or are outside the U.S. there can be some difficulty in accessing your account online just due to some additional security measures. When was the last time you were able to successfully log into your account online or via the mobile app?

-Joseph

CeciliaVFX

I'm also having trouble logging in from my laptop browser (Chrome). I can login easily from my work phone using my fingerprint. Which is how I'm writing this post now.

However on my browser I'm getting ' your account is locked' message.

It's annoying.

Verizon_Support

We know how important it is to be able to access your account,sending you a private note now.

-Cryssie

CeciliaVFX

Sorry it took so long to reply, but I'm very busy working. I just got back in on my laptop by resetting my password. it's all good. Thanks

Badbrad2

This happens to me EVERY TIME I try to log into my account. Every time! my password is saved in my precious iPhone, so I know the password is not being entered incorrectly, too many times, but every time I log in, I have to reset my password. So frustrating!! I’ve been a Verizon customer for probably close to 20 years and this just started happening this past year.

Verizon_Support

We hear you and we would love to take a closer look into this for you. Sending you a private note now.

-Cryssie

Badbrad2

Oh-and it works fine logging into the My Verizon app, just not online! So confused.

Child Item