Home Network Protection - Unable to manage, turn on/off, in My Verizon App

ccost16

For months I have not been able to do anything with Home Network Protection. I enrolled in March, and there is no way to manage via browser, or Router gui, and the My Verizon App gets error after error just trying to access. I just want to remove it completely. Any ideas?

VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.