Hey there, @Anonymous
, or whomever fields these comments.
My spouse and I have had an account in excellent standing for over a decade, and have paid the premium price for what we assumed was the premium mobile carrier. We always carried top-tier insurance/coverage; and the few times we've had to use it, it has worked as expected. That is no longer the case, and I have spent approximately 4-5 hours (you can look at the call logs) over multiple days and haven't had so much as a hint of resolution.
I was scheduled to receive a call from Verizon customer service today, was sent a text reminder half an hour before, and an hour later there was still no call. I spent more time on with service to understand what went wrong, and again no resolution other than more "forms" have been submitted.
I have been told there is no longer a Customer Retention department, but boy would I love to speak with them. Every hour spent away from my desk at work so I can try to resolve an issue that began with an error on Verizon's end leaves me increasingly questioning how I can possibly continue to keep paying hundreds of dollars a month for this "service".
#customerservice #customerretention #verizon
