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Never receive Nintendo Switch after promised

I tried to claim the promised Nintendo Switch for the 5g home internet plan on May 27th, the order is confirmed but the item is never shipped until now! Called customer service many times but they always say that is not in stock and delay the shipping date again and again! I am wondering if the items are really out of stock, or you really do not want to honer your promise?

Comments

Shortyy_thooo

I’m having the same issue. Ordered it at 7 am 06/05/24 and paid for 1 day shipping. Two day later just the label is created, fedex hasn’t received it. They said it was out of stock and would absolutely be sent out on the 11th and arrive by today (the 13th). Nothing. I called customer service and they say it is lost and will have to cancel to order and redo it. The order can’t be canceled thoroughly until Monday though supposedly. We’ll see- have you received yours yet?

Verizon_Support

We want you to get the promotions you qualify for. To better assist, please tell us. Did you receive a confirmation email with tracking number?

~Maria

Amberrose89

I ordered mine June 22nd and never received. The order is now not even showing in my orders screen because it’s so old and I’ve never received any kind of update nor the reward promised. I would have rather gotten a different reward or something. Why not honor what’s promised as part of a promotion? This is my first experience with Verizon and I’m disappointed.

Verizon_Support

We are sorry to read that you had this issue with your order. To clarify, you were able to place the order for the switch, but it was never received?

~Freddy

g0veer01

I have the same problem. Placed my first order on the 21st of August and received an order confirmation, but never received a shipment confirmation. When I checked my Verizon offers, the claim link magically reappeared on September 4th, which probably meant that Verizon messed up my initial order, so I went ahead and claimed the offer again, and the story went exactly the way it did the first time. An order confirmation email and nothing else so far.

JacobNY

Verizon why do you bother running these promos when you make it a nightmare when time comes trying to claim it? I'm also waiting a month now and still no confirmation on the shipment, just the order placement.

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