nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Lost cloud content

Paulina426

Transferred to T-Mobile because Verizon is crazy expensive. When I called to see what I needed to do I asked about my cloud content. Was told I'd have 30 days to access after disconnecting and received an email stating the same. That wasn't the case, I called because I kept getting an error. Was basically told when I disconnected, my content was deleted so the rep I spoke to and the email I got were lies. 15 years with Verizon and 15 years of memories gone. Thanks

Accepted answers

Verizon_Support

Hey there, Paulina426, I'm sorry to hear you decided to leave the Verizon family after 15 years of service. We're certainly sad to see you go, but know it's important to retain your backed up information. The Verizon Cloud app is available to use even though you have transferred your services. Please click here: https://bit.ly/3VCdCoi for additional details. If these steps were not completed prior to leaving Verizon, you may email the Cloud Support team at VerizonCloud@verizonwireless.com for assistance with recovery.

-Lauren

All comments

Verizon_Support

-Lauren

DaniD007

I’m experiencing the same issue and empathize with everyone affected. It’s frustrating that so many customers are struggling to access their memories in Verizon’s cloud. The lack of direct communication makes it feel like our memories are being held hostage, especially since they charge a $5 fee for the cloud service for former customers who just switched to another carrier!This situation feels quite unfair. As contracted customers, we are expected to adhere to Verizon’s terms, so it’s only fair to expect the same in return. I was with Verizon for over 17 years but switched to T-Mobile due to ongoing issues like strange fees and unfair practices such as these. We deserve better. Verizon must urgently address this and improve communication channels and resolution options.

**Update:** NO RESPONSE to the 4 or 5 emails I sent. My account was likely deleted yesterday. I’m dealing with my father being put on hospice and needed access to files on my Verizon cloud account. Of course, I didn’t get them (thanks a lot, Verizon)! Yet, I continue to keep getting messages about an outrageous balance with no explanation why. I want my cloud data before I pay a single penny! I’m willing to discuss this with them or fight it as far as it needs to go… I'm already looking at the WA State Attorney General’s page and the FTC’s Bureau of Consumer Protection to see what my rights are with this particular situation!

It’s clear that Verizon needs to improve its customer service and transparency. I hope Verizon takes immediate action to resolve this issue for myself and all other affected customers.

DaniD007

That didn't work for me.. just saying!!

Child Item