Verizon Forward Plan

I was approved for this plan but can’t get anyone to help me apply it! I’m appalled at the service reps lack of knowledge and when they get stumped, they send a notification “need more information”!

Following the directions brings you to a page where you will end up ordering a new service, I already have the service and there is no option for selecting an “existing customer”.

Pitiful customer service, been dealing with this for hours with contact from 5 different reps!

Anyone else having this issue?

Accepted answers

Verizon_Support

We value your time, and want to make sure that we are able to help out with any issues you might have, so that you can take advantage of this great program. To sign up, you can do so from the following link: http://spr.ly/6609gTCEl. If you have any issues, let us know.

~Freddy

All comments

Patteena

Well, somebody finally took care of it, I won’t know for sure for a week though (see below message they sent).

After 6 reps, hours of texting, the last person does it in about 1 minute, go figure. Her name is Emily!

Definitely. It is done. I wish i could share the details with you here but due to your account security reason i can not do that but you can be rest assured.

Verizon_Support

~Freddy

Patteena

You clearly did not read the post! I am signed up for the plan and after many many issues, someone I hope has taken care of my issue. Emily was on it…..