heres my experience: had it for a while was alright, had to cancel it as I moved, then came time to return equipment. The first person I spoke with told me NOT to return the equipment. Then I get a notice saying I do. I call confused and ask what’s going on, to which they stated I had to return it. They stated they would send me a return kit and that would be that. The kit never came. I called about ten different times and each person said they’d send a new one. It never came. In all those calls I was told I could not be emailed a return label and I could not return it at a Verizon store. After more time went on I called AGAIN, and the lady sent me a return label through email, after being told by Verizon this was impossible. I had the $200 non return fee on my account by then, but was assured that if I called with the tracking number that the charge would be credited back to my account or removed. This happened, the person I spoke with said that they had to do a request, but that it would be approved, and I will hear back from them in 2-5 days. That was 8-10 days ago and haven’t heard back. This was also another person who told me flat out to not pay the $200 until the issue was resolved. I continued paying the rest of my bill just not the $200 non return fee. Now today they suspended my cellular service and the guy I spoke to today said they resolved it and my service will be back on Friday. I feel Verizon has acted in completely bad faith. I’ve always paid my bill on time and the charge that this is related to is a mistake, but also not related to me not paying for my cellular service.
