I am very unhappy with the experience I had with Verizon on recently while trying to order multiple phones. Although all of your customer service representatives were polite and professional, the entire process was incredibly frustrating and left me feeling insulted and treated unfairly.
I tried to place an order four separate times in one day, and each time, my orders were flagged for potential fraud. I understand the need to protect against fraudulent activity, but I was never given a clear explanation beyond the scripted responses. Instead, I was only offered prepaid phones, which was not what I needed.
I’ve been a loyal customer for 13 years, and this experience made me feel like a criminal. I felt dirty and insulted. I am requesting a thorough review of my case and a clear explanation of why my orders were repeatedly flagged for fraud. Additionally, I need to understand why my account is now restricted to prepaid services when I was a postpaid customer before. This limitation is preventing me from upgrading my lines and getting my mom a new phone, and my current Note 8 is on its last legs. When I reach out for assistance, I am only given generic responses citing corporate policies without any clear explanation as to why this change occurred.
I even went so far as to change my account name and password to ensure security, yet the issue persists. For the first time, I am considering closing my account after 13 years. I kindly request a detailed explanation for this shift in my account status and any steps I can take to resolve this issue so I can complete my purchases without further inconvenience. Your prompt attention to this matter would be greatly appreciated
