I used to be verizon customer for past 5 years in someone else’s account. And I transferred my number out and created own account, this was May 25th.
On the same date, I enrolled autopay and paperless billing, got email confirmation that I’ll get $10 discount per line, total of $70 every month.
I got a bill at June 22nd, it does not have autopay discount applied. And, I figured out paperless&autopay was unenrolled.
I called the rep on June 25th, I explained my situation, and I explained them that I got email/receipt confirmation that I enrolled for autopay discount, the rep said he will credit one time $70 on my account for next bill, he confirmed that he was able to see my May 25th autopay confirmation, and this is why he credited my account.
But I don’t see on next bill estimate. Other people says it should show up as one time charge/credit on my next bill estimate, but I don’t see. I called rep again and they said they don’t see either, the other rep said this is how it supposed to work. I got two different answers, so I’m extremely confused now.
how should autopay discount work?
