It has been three an incorrect device sent by Verizon has been returned and billed for the device payment. Contacted the billing agent several times almost every other week. Multiple agents helped and say you are all set. Spent several hours working with the billing agent. On a recent call the billing agent said someone fixed incorrectly said they have to set up a new contract and cancel the new contract with device returned. It took two hours. The support call disconnects after 60 minutes, agent had to call back to continue and fix the issue.
Still the device payment is due. Something is overriding and none of the billing agents can solve the issue.
Verizon does not understand the customer's time. Looks like customer time has no value each call on this issue take almost an hour or morel.
Some higher authority please help.
Thanks
