MS Outlook keeps disconnects from the MS Exchange multiple times a day.

When working from home my MS Outlook disconnects from the MS Exchange multiple times a day and I am unable to send to receive email. The only way to correct the issue is the restart the computer which will fix the problem for a couple of hours before it disconnects again. I have searched the community and have seen other have this issue, however no one has posted a fix that I can find. Based on research it could be a setting issue within my router, but I am not sure. Any advice on how to resolve this since it is becoming quite a hassle to restart multiple times a day!.

Thanks!

Accepted answers

Verizon_Support

Apologies for the delay in continuing. Are you having any other connection issues? If MS Outlook is the only server disconnecting this would not be a network issue, and you would need to connect with MS Outlook.

-Melissa

All comments

Verizon_Support

Oh, no! Dealing with Home Internet issues can be frustrating, especially if you are encountering application issues. Verizon is here to guide you in the right direction.

When did the issue start? What recent changes have you made? Aside from the Microsoft features, any other problems?

~Gilbert

dapodaca123

This started once I started the service with Verizon. It never happened with Xfinity. I have made no changes to my system or setup and it only happens with Outlook. Everything else is fine.

Verizon_Support

Thank you so much for the information, dapodaca123. To clarify, is your service with Fios or Verizon 5G/LTE Home Internet? Have you attempted any troubleshooting of your own before reaching us here?

~Izzy

dapodaca123

I am using 5G as my service. I have contacted my employer's IT department but they were not able to help since it appears to be an issue with the router/modem. As I stated this did not happen when I was using Xfinity for internet. What troubleshooting would you recommend?

dapodaca123

I have been waiting for a reply for the last 6 days now. I am still having this issue.