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Restricting Bank Account on Auto Pay

Verizon has restricted my bank account on Auto Pay after being a consistent customer for over 25 years. Since before the year 2000 when the company was called Bell Atlantic Mobile. It will allow me to add a credit or debit card, but conveniently I am unable to continue to get the discount without using a bank account. I received an email from Verizon stating I had removed Auto Pay from my account, which I never did. Interestingly enough, I log in to try to resign up for it, and my bank account is restricted. For no reason. In fact my latest auto payment just cleared my bank on June 27th for $182.

I have been given excuse to excuse from four or five different Verizon reps in chat, on the phone and on X and Facebook. None are correct, nor do they investigate for me. They just give me a blanket response that Verizon would never turn off my Auto Pay. You did. It's indisputable.

And this more than 25 year consistent customer is being pushed out. All that matters to your company is new accounts. A terrible way to do business. Thanks much Verizon.

Comments

Verizon_Support

pmdevito, we want to help with your automatic payment discount and help you figure out what caused it to be removed in the first place. 25 years is a long time and we really appreciate your loyalty. We're definitely making sure you get the help you need. Please be on the lookout for a Private Message.

We also have this link on how to set up automatic payments to get the discount here: https://www.verizon.com/support/auto-pay-faqs/

~Jesse

Dutchmom

They are doing the same exact thing to me. They refuse to fix it and can’t tell me a timeline of when it’ll be fixed. I’m switching carriers because of this.

Dutchmom

You know that your link literally helps no one! No one at version is helpful!

Philippscorp

I had the same issue. My autopsy suddenly disappeared, was unable to sign up on my own with my chase bank card, OR my chase bank account. Spent hours getting it sorted it, finally I spoke to a supervisor who fixed it, but I never got my credits for the missing months of discount. Verizon is doing this intentionally.

MaineVet

I am having the exact same problem TODAY. I have spent hours on phone and chat windows with Verizon. I have never missed a payment and have always used AutoPay. They told me that there was a reversal of payment - but when I called my bank there was no record of a payment attempt

SynthpopAddict

Is your autopay date today or maybe yesterday? Because I noticed some weird glitch with My Verizon not allowing me to login very early this morning; it was going into some endless loop and another user was having the same problem when I posted about it elsewhere. The login problem is fixed now, but if the system was glitching out, it might have messed up your autopay where it didn't go through and then triggered the dreaded you-can't-use-autopay-because-you-missed-a-payment thing.

If it is due to whatever IT issue was happening earlier, sure hope someone can override the 6-month block on using autopay for you.

nicksmith1986

The same exact thing is happening to me too - I am also a chase customer

Tbirch

I’ve had a similar problem twice now with my payments not posting. Very long time Verizon customer. Never had issue up until two months ago. Never missed a payment either. Chat service just gives canned answers. So sick of stating my case to no one who listens or fixes for that matter. Even had my bank contact them, they got same run around. Guess it’s time for a new carrier.

Verizon_Support

Hello, nicksmith1986, we would like to take a closer look to see what's going on as far as your Auto Pay. So we can best assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

Hi Tbirch, I totally get how frustrating payments not posting are for you. We don't want to see you leave when we can provide assistance. Do you have time for us to review what could be going on? Please reply to the following Private Message and we will work together to get answers.

-Deb

Cameronie

Can you please fix this on my account or are you just gonna say you’ll fix it

Verizon_Support

Hello, Cameronie. Help is here. Please share more details. Are you receiving an error message when you attempt to set up your auto pay? Are there any current restrictions on your account? What happens when you attempt to set it up?

-Natasha

YinVoid

Same thing happened to me but I didn’t have funds so there were returned payments two or three times now my job is steady and I have funds so I tried to set up autopay but it errors out saying I can’t use that method of payment and to choose a different one so I called customer service and after a long phone call they said my bank was blocking it so I scheduled a callback and called my bank after only a few minutes the bank tells me they don’t even do that they have no way of blocking just one merchant without a fraud report from me which I didn’t do and they said there is none so I waited patiently for the Verizon call back phone rings I answer I get menu options that by the time I finish connecting the rep had already hung up. So tired of having Verizon block my bank then gaslight me into thinking it’s everyone else’s fault.

Izzy882013

Sam exact issue for me not posting then saying returned contacted the bank and never did Verizon take it and being kicked off autopay I’ve contacted customer service they fix it then next Month same issue

bell239

Use VERIZON Visa Card for auto pay, no issue.

Zaira1

They restricted my account for return payments, I always have minimum $500 on my account bank policy for maintenance. They refused to remove the restriction and make me pay with no automatic discount. People need to know how Verizon abused their customers.

unknown

Everyone who has signed up for this card can toot their horn about it until they are blue in the face but the fact remains that many of us do not want to sign up for another credit or debit card. Rather, Verizon needs to figure out the Autopay nonsense with our *existing* bank accounts that have sufficient funds and are the correct routing/acct numbers. Getting the runaround month after month is exhausting.

James2024

After years of autopay, we all of the sudden get this message today:

Verizon Msg: We couldn't process your payment on 11/01/2024. To make an alternate payment, visit m.vzw.com/paymybill or dial #PMT.

On Verizon chat, the rep i spoke with suggested we call our bank. No issues at the bank.

is this part of the marketing plan to get customers to sign up for a Verizon credit card?

Please fix this, Verizon, so we can keep paying as we have for YEARS!

Verizon_Support

We're sorry to read about the issue with your Auto Pay. Were any changes made to the payment information? ~Peter

Ceas647

Wao, unbelievable. In my case they withdrew the money the next day after the auto pay day. Then Verizon hold the money for 10 days (not business day) and then return the money to my bank. Capital one even sent me a couple of alerts saying that a payment has been debited from your account. Clearly this is a tactic to charge a $25 fee. If they do this to at least 100 people in 50 states you only have to do 2 persons that is 2500$. If they do X1000 is 25K and is only 25 per state per month they can easily leverage some extra money. I was t-mobile and I conned myself switching to this people. I payed $25 a line with T-mobile. In HELLRIZON IS 65$ with 6 lines. Where is the discount that I was quoted at the store $25 up. Unbelievable the FTC allow this Mafia to play wild west!

Verizon_Support

We're sorry about the issues with your payments and your bill. We want to make sure we're taking care of all concerns and we're here for you. Please be on the lookout for a Private Message from us.

~Jesse

rn2204

I have the same problem! They say the ACH restrictions will remain for 6 months! I know how it works as we design these solutions. They are making money for no reason.

rn2204

I see so many customers have same problem. Not sure why Verizon is doing it! Very bad.

rn2204

I have exactly the same problem

Twosocks

Same rejected bank auto payment method. Was setup no reason why removed. was removed right before due date so got penalized a late fee. Cause auto pay was removed even though card was setup as secondary method to bank. Called bank to verify correct credentials and they said nothing rejected on their end. Verizon said they were going to refund late fee. Well they did not. Following that bank got removed again and now a block on any bank. So no discounts and poor service.

alexjordan

It seems unbelievable. Auto pay in this case, is not a preferable option. They should fix it ASAP, because they will lose the vast majority of their customers if they lack the trust. Some serious points have been discussed, which needs to get solved out.

Verizon_Support

Hey there, Twosocks, sorry to hear you've been running into an issue with your Auto Pay. We certainly want to make sure we follow through with any promises as far as the late fee on your account. So we can best assist, we will be reaching out via Private Message.

-Lauren

Babs24

I have the same problem have to wait 6 months to put bank account on . Can’t get the discount now I been a good customer for years

Tree1302

Just had the same issue. Had an issue with my bank, payment gets returned twice over 2 days. Call my bank they get it sorted out. Verizon is going to charge me an additional $40 over 5 months plus the $35 charge for the payment bounce. An additional $235 over 5 months. I will be heading to another carrier next week if it isn't fixed. I've been a customer of Verizon on and off for 17 years.

Aa90

I believe Verizon makes having autopay from a bank account nearly impossibly to push people towards signing up for the Verizon credit card. I have also been having the same issue and have spoken to many different Verizon associates about it. I plan to file an FTC false advertising complaint as they advertise a discount then make it effectively impossible to qualify for that discount. I’d encourage you to file as well. You can do it through the FTC website.

Verizon_Support

Hey, Tree1302, we want to do all that's necessary to get things cleared up with your payment issues; we're sending you a Private Note so we can better assist.

-Cait

Tree1302

Update on this. Verizon won’t do anything and that’s fine. My account and my families a total of 16 lines of service including 2 internet services are leaving Verizon because of this issue. We won’t be treated this way. I suggest anyone else that can’t this issue resolved do the same. Vote with your wallet.

bunnyvonbunny27

In November 2024, a Verizon rep told me she could lower my monthly bill by a few dollars to $61.00/month and I could get unlimited data along with the unlimited text and calling I already had. I said yes based on her offer. The next month I find out that in order to get the $10 discount I have to sign up for autopay--which I didn't want to do but agreed to to get the cheaper plan. In January 2025, I get an email from Verizon saying my payment had been received, and a few days later I get another email telling me there was a problem with processing the payment. I called Verizon and the rep told me to ignore it, that it was probably a redundancy in the system. Then several days ago I get an email from Verizon telling me to avoid interruption in my service by paying my outstanding bill of $204! I was on the phone for almost 2 hours yesterday and for at least a half an hour today. They forgave all but $22 of the fees, and said they would honor the $61/mo plan I was originally offered if I enrolled in autopay. After multiple vain attempts to enroll, and then persuaded by the agent to call financial services, I learned that you can only enroll in autopay if you have a Verizon Visa card. There was NO mention of this by any agent I talked to when I first changed by account last November.

The agent I talked to yesterday and today was supposed to call me back a hour after we spoke today but he never did.

I'll call tomorrow and ask to talk to a supervisor. If I don't get satisfaction, I'll switch to AT&T who offered me the plan I was promised by Verizon for $66/mo including taxes. I also plan to file an FTC report.

Verizon_Support

We hate to see there have been some billing concerns. We definitely want to help. Sending over a Private Message, so we can take a look. In most cases we do accept a bank draft and the Verizon Visa Card for the autopay discount. https://www.verizon.com/support/auto-pay-faqs/#setup

-Kristen

KimDianeWad

This is me, also! I have been a customer for 21 years and ended up having to close a business and personal checking account for fraud and open new ones. It was no fault of mine other than not realizing their autopay was through ACH and not debit card as all bills are different. My husband and I have new checking accounts and it tells me I am not eligible for this and for the discount. I think this is probably the longest standing business account in terms of time so I am amazed that my 21 years does not matter to them as I have been bombarded and enticed by other carriers for years and never once thought about switching until now. It’s actually weirdly sad to me. Your new policy has merit but there should definitely be a way to have individual review on a case to case basis. I have never even called to complain or have charges taken off or anything in 20+ years and I know of people who religiously do stuff like that for every little thing. Like I said, sad but times are changing and old school values like this are seeming to disappear daily. I am sorry all of you on this thread occurred this like me and realized in the end we are just a number and dollar amount even after 2 decades.

Verizon_Support

We're here to help with your concern regarding your Auto pay option. We'll be sending a private message. ~Peter

Xela2

Same thing just happened to me. Customer for 15 years and auto pay was cancelled, and they won’t let me sign back up with my bank account. Going to call tomorrow to cancel my family plan and switch to mint or one of the other budget providers Ridiculous I have been paying roughly $300/mo for service; actually the bill I paid today’s bill was over $400, because my sister was traveling internationally for a week. I may as well enjoy paying a low monthly bill with one of the budget cell providers, since the service I’m receiving has become incredibly lackluster. Definitely not worth 10x the price, to have to fight with some issue every month.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

Hollyannheck

Exactly the same problem. I have two bank accounts on there and it won’t let me put my third on as a payment option. One payment was canceled BY VERIZON 3 months AFTER it was paid on a credit card I no longer have that isn’t listed as a payment option on my account. Both bank accounts at two different banks are now on restriction and I got an email stating I successfully removed autopay when I never even tried to. This is, now, the 4th issue I have had with my bill in the last 3 weeks, and only one person has been helpful between chat, phone, and in person visits to my local corporate store.

Verizon_Support

Hello, we're sorry to learn you're having issues with your account. You can change your payment method on Verizon through the My Verizon website or the My Verizon app. On the website, go to "Account" > "Home" > "Bill Overview" > "Payment settings" and then select "Manage payment methods". In the app, navigate to the "Me" tab, choose "Bill Overview," scroll down to "Payment settings," and follow the prompts to add or update your information.

~Ivone

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