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One Time Fee

I signed up on June 3, 2024 for the lower tier 5G Home Internet plan. The offer was $60/mo, two year price guarantee, all fees, taxes and surcharges included, post-payment, no contract, no setup, installation or equipment fees. $10/mo discount for autopay from qualified account.

I just got my first bill for the period of June 3 - July 2, 2024. Included with the $50/mo is a $58 "One Time Fee" which was not mentioned by the agent (chat) when I signed up for the service. Nor is it included on the initial receipt when I signed up for service.

Why am I being charged a "One Time Fee" when it was not mentioned in the deal or by the agent?

Comments

Verizon_Support

Happy Monday! Being on top of your service is vital, especially if you are managing your costs. Verizon is here to clear things up.

For more billing/payment details, check out our guide: https://www.verizon.com/support/billing-and-payments/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

bonmi09

I also have the same issue. I've been told that there will be no activation fee, but I've been still charged for $108 ($50 for monthly - not prorated, and $58 for one time fee). I need an explanation for this but when I called the customer service, they sent me to the billing department and the robot voice keep making me to listen irrelevant information and being asked to pay $10 if I want to talk to real agent for this matter.

Not_a_Number

I'll have to log in when there is an active support person online with the forums.

I have not tried calling customer service or billing yet.

Verizon_Support

@bonmi09
wrote: I also have the same issue. I've been told that there will be no activation fee, but I've been still charged for $108 ($50 for monthly - not prorated, and $58 for one time fee).

Having a clear explaination of your billing is important and we appreciate you reaching out to us here so that we can assist. You shared that the billing shows the anticipated $50 for the monthly service cost. Is there an any explaination showing associated with the $58 charge? If so, can you share with us what the breakdown is showing for those charges?

-Andi

Not_a_Number

The bill says:

5G Home Added $58.00
Partial Charge for 29 days Jun 4 - Jul 2

Plan $60.00
5G Home Auto Pay and paper-free billing discount -$10.00
Jul 3-Aug 2

Ok, I see what is going on. The $58 is for the first month pro-rated a from the plan $60/mo. The discount isn't applied until the second month.

However the terms I signed up with was for post-payments meaning I should be billed at the end of service period for that period, not billed in advance for the upcoming service period. Or at least that is my understanding of what Post-Payments means.

Verizon_Support

Thanks for getting back to me, sorry I lost you in the chat! I have replied to your message through Private Chat.

-Lauren

kpxue

I just switched to Verizon and it shows a one-time fee of $74.29 for "5G Home Plus" on the estimated bill for the upcoming month. The associate never told me when I discussed the internet plan with them, and it also does not show in the original receipt. I am very confused because under the "Monthly Charges and Credits" tab, I am being charged for "5G Home Plus" again only for the price I expected to pay each month. I will be very dissatisfied if this is a hidden fee.

Verizon_Support

Hello @kpxue we understand how important it is to know exactly what you are paying for. Let's check on that bill. We've sent a Private Note, please meet us there.

~Gina

Ventura888

I also show a one time fee of $49 which I question since this was the result of a replacement 5g modem. I don’t see why I should be penalized since this was a replacement unit for one that failed. I get the feeling that Verizon is trying to tack on questionable charges whenever any changes in the customer’s plan occur.

Depending on which area of my account records I select, my current charges are $79, or on another page shows $110. Either way this mess has to be corrected by a qualified customer service rep. I’ve wasted too much time on this mixup.

Tonyswish

Same thing happened to me had no clue expected to pay 50 got hit with a one time fee of like 68 dollars smh was not told about this before hand 🤦

Verizon_Support

We want to ensure that everything is correct with your billing and are here to help. A private message is being sent to assist you further.

-Sean

Verizon_Support

We always want to ensure that you have all of your billing details and are here to help. A private message is being sent to you for any further assistance.

-Sean

Tonyswish

@vzw_customer_support
wrote:
We always want to ensure that you have all of your billing details and are here to help. A private message is being sent to you for any further assistance.
-Sean

SteelersD1984

What is this though? What’s the purpose? I’m having the same trouble and can’t find a reason for the charge?

Verizon_Support

We know it's important to fully understand your bill! We are sending over a private message so we can look at the bill with you and help.

-Meg

nhassidi

I just got hit with the same thing where they charged me an extra $42.85 on top of the $50 for my rate but nobody told me about this one time charge when I created the service with a representative. I honestly would have picked at&t but they also had an activation fee so I picked Verizon but now I might switch if they're the same.

Verizon_Support

I know I would share your concern if my bill had a charge that was unexpected, nhassidi. Postpaid service is billing a month in advance, so you may see a partial month charge on top of the normal monthly charges on your first bill. Can you share with me a brief breakdown of the charges you are seeing on that first bill?

You can also learn more about how we bill here: https://www.verizon.com/support/view-bill-online-faqs/

-Joseph

Verizon_Support

We want to help and review your bill with you. Please respond back when you can so we can address your bill.

-Bryan

tanshar

I ordered home internet(self install) and received a bill of $75 today morning.

I had $10 off corporate code, which I applied right after.

Suddenly, the bill went up to $126. Not sure why? It should have stayed at $65 after $10 off.

I have not activated the service yet. Might just return. Not a big fan of hidden sneaky charges.

Trying to get hold of someone on the phone but no go. 30 minutes and still holding the phone to reach someone in customer service.

Verizon_Support

We certianly want to make sure your bill is accurate. We are happy to take a look into this together, sending over a private message so we can help.

-Kristen

anhn

Verizon customer service is terrible, it took me so many calls to create and link the service to my online account and they could not do it. I cannot bear with this terrible service and decided to cancel, then they charge me $160, I was surprised and asked why then they said, oh it's $74. While when I ordered, it said first month free. I keep being surprised of how verizon tries to steal money from customers then.

anhn

same issue, they charged me $74 while I canceled within the first month. After thousands of phone calls and hours of waiting they could not resolve the issue of linking service to my online account. Then the worst thing they could do is to charge money while stated that first month is free

Verizon_Support

Hi anhn, We're sorry to hear about your experience. We're going to send you a private message so we can take a closer look and help clear things up.

-Dee

Skyhawki007

I too just signed up for the 5H Home service. Was told $70.00 a month minus 10 if I add my banking details for autopay. I was never quoted and other fee, but there is an added charge of $67.67 that has absolutely NO explanation. My first bill is listed as $137.67. Not acceptable whatsover. Please advise. Thanks.

Skyhawki007

Looks like I am being charged for Sept 25 - Oct 23 and Oct 24th through Nov 23rd at the same time. That doesnt seem right to me. Please advise.

Verizon_Support

We want to help in ensuring you are only being charged for the services you wanted. With the home wifi it is possible that your first month service was prorated if you placed the order and received the router later by shipping. The full bill and service dates being charged are available in your MyVerizon account https://www.verizon.com/support/view-bill-online-faqs/ I'm also sending you a Private Note so we can review your bill together.

-Kaye

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