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Approved Verizon Forward but can’t add to credit account

This is so confusing and I’ve been a computer for most of my 60+ years. Was approved for the Verizon Forward and got an email stating to log in and click to follow prompts to add the discount to my account but it brings me around in circles and is not clear. Do I need to reorder Internet service to engage the discount? I tried that and it shows my future monthly bill cost with no reflection of the discount. What am I missing here? Frustrating pain this is turning out to be. Thumbs down why if they approve you can’t they just engage the discount to your account?
Any help with this would be most appreciated. Thanks

Comments

Verizon_Support

I know how much every discount counts, Xenathewarrior. Congrats on getting approved with the Verizon Forward program. If you already have Home Internet service, you would not need to order new service in order to qualify. Once you're approved, the discount takes 1-2 billing cycles to apply.

-Joseph

Xenathewarrior

Thanks for responding Joseph, appreciate it! The email I received states this: “Now that your application has been approved, return to Verizon Forward, click on "Get Started."
Follow the prompts and remember to checkout in order to apply your discount to your account.”

The confusion sets in because there are no prompts to to follow to apply the discount. So you’re saying I don’t have to do anything now that I’ve been approved?

Verizon_Support

@Xenathewarrior
wrote: The confusion sets in because there are no prompts to to follow to apply the discount. So you’re saying I don’t have to do anything now that I’ve been approved?

Xenathewarrior, thanks for sharing where you're at in the process. Now that you've gotten that email, you want to click the underlined 'Verizon Forward' link in that email. You be taken to the VZ Forward page, and see an option for "Get Started" you'll then give that a click.

You'll follow the prompts from the Get Started to sign-in. Once signed in you then click the option for 'Continue.' After clicking continue, you'll select the 'Already have an enrollment' option on the Personal Information page. There you conduct a final login, and will see your account details. You should have the green 'Qualified' bar displayed. You then click the 'Continue' option on that page, to apply your discount to the account.

Please follow those steps with the email, to finish your enrollment.

-John

Xenathewarrior

Like I said, frustrating. I just did as you stated and a box pops up and says Verizon Home Services are not available in your area. We’ll let you know when Verizon home services become available in your area. Complete waste of time applying, getting approved just the other day and now can’t even add it to my account. Now what?

Xenathewarrior

I called CS and explained and they passed me a long to three different people. The last person said he submitted a claim on my behalf for the proper dept to take care of it. So far nobody has contacted me by phone or email so I’m not hopeful. Good luck to anyone else trying to implement a discount they were approved for. It should not be this hard. I’ve been a Verizon customer for over 20 years, and have never experienced any problems that were not able to be easily fixed until this nonsense.

Verizon_Support

We're sorry to read you've been having issues with getting your discount applied. If you still need help, you can apply through this link: http://spr.ly/6601i8ABf

~Freddy

meiyisitu

I have a similar issue. After weeks of trying, I was finally able to get approved and got the green "Enrolled" status on Jun 8, 2024. I took a screenshot to show as proof. So far, I still haven’t seen the discount applied yet. I even tried to reapply and it says that I’m already getting the discount. I called customer service number for Verizon Forward at least five times already. The people who picked up the phone has never heard of Verizon Forward and has no idea how or when it’ll be applied. They offered to send the same link that the customer service rep is sending you. I told that I’m already approve and enrolled. They tell me to wait and even offered to call me on Jul 12th to follow up to make sure that I got the discount. I agreed to the call. I never received a call. So frustrating; every time I get the bill, I don’t see the Verizon Forward discount applied. Please help! Thank you.

Verizon_Support

We don't want you to have any problems with your discount, and we're here to help you. Let's make sure it's applied ASAP. Please check your inbox for a Private Message.

Barbaraoc1

I spent 3 hours on the phone Sat. getting approved for Verizon Forward for the 5G Home Internet. I chose the $20 a month for 2 years with $10 discount for auto pay equalling $10 a month. Picked up modem from local store that afternoon. 30 day free Trial. Saw on another Verizon site that approved for Forward, billing is free until Sept. 3, 2024. Two days later a bill for $50 in my email. No mention of Verizon Forward approval. No verification of the plan or the discount. No mention of getting back the difference over the amount requested. Called customer service twice. They only say it takes 1 or 2 billing cycles to show the Forward plan. No other info. I don't even know if Verizon shows me approved somewhere for the plan. Very sketchy info. Why wouldn't it be clear what my plan cost is that I signed up for? Why does it take 2 billing cycles to show up? How do I find out where my plan is listed? Will I receive credit back for the overage charged on the first two billing cycles? What happened to the no charge for Verizon Forward customers until Sept. 3, 2024?

Mommabeeaarr

Super rude for me I was qualified in May but they were manually putting my $30 in every month for me and then all of a sudden the other day I got email saying that I didn’t qualify anymore but the lady on the account said I qualify multiple ways so I don’t know what is going on with the program

Verizon_Support

Hello, Mommabeeaarr. Help is here. First and foremost, you deserve only the highest respect from us. Please tell us more. Is this regarding your wireless account or your Fios account?

-Natasha

Xenathewarrior

After trying for several weeks the page worked properly and I was finally able to add the “Verizon forward” to my account. It stated I should see the discounted rate in the next billing cycle. After reading everyone else’s difficulty with this I’m not going to hold my breath. What the hey Verizon? If you’re going to offer a discount for eligible recipients why make it such a fiasco to implement?

Xenathewarrior

And just like that after 6 months of receiving the Verizon forward discounts I suddenly have received an email stating I don’t qualify. Nothing has changed in my financial situation and I still more than qualify so do not know what this is all about but starting to want to go to a different internet provider which is sad I’ve been with Verizon for 21 years. If I have for no reason been kicked off the Verizon forward low income discount I will be ending my relationship with Verizon and going elsewhere. Not happy.

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