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paperless keeps changing to paper

For at least 2 months now I've been setting my account to paperless, but the setting doesn't last. I just got another email saying that I'm not paperless. I've set it to paperless again today. The last person to set my account to paperless was the verizon office when I was in for adding something to my account.

Is something wrong with the system?

Comments

Verizon_Support

@Stacia4
wrote: For at least 2 months now I've been setting my account to paperless, but the setting doesn't last. I just got another email saying that I'm not paperless.

Thank you for alerting us to your paperless billing experience. When you receive the email advising that you aren't paperless, does it share any explaination as to why? Typically, we see notifications about paper free billing being turned off in relation to emails not successfully sending to the email address on file with the account. Do you receive emails to the email address associated with the account? When is the last time you recall receiving a paperless bill for your account?

-Andi

JOADRE17

I have the same issue. Always had paperless then got notified that I was getting an actual bill so i made sure insurance was paperless. I received text thanking me for going paperless. Two hours later I was notified I was getting a statement in the mail.

TXChap

I am having the same issue over the past few months. I have spent too much time chatting with customer support every day for the past week, answering the same basic questions over and over again, being told I "can rest assured" the problem has been solved, but it does not stay fixed. The chat bots are pretty worthless, and the "customer support" reps don't seem to understand that I know how to set my billing to paperless, and that I have done it countless times only to have it set back to paper in just a few days. And yes, my email account works ... I get emails about my support request daily, taking me to text & to the chat ap to resume same series of questions over yet again...

Verizon_Support

Hi JOADRE17. Checking to ensure paperless billing and preferences are set up are at your fingertips here: https://www.verizon.com/support/my-verizon-alerts-and-notifications-faqs/

Let us know if you need additional assistance to verify your billing statement preferences are set the way you want them.

-Deb

Verizon_Support

We get this can be exhausting investing time to resolve the paperless billing issue you have encountered. I am sending you a private message so we can get into details to confirm this setting on your account.

-Deb

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