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Where is My Email for the Ray-Ban Meta Rebate Promo?

I recently activated 5G Home service on 06/24/24 on the base 5G Home plan. On 07/08/24, I decided to upgrade to the 5G Home Plus plan for two reasons: I needed higher speeds and I was interested in the Ray-Ban Meta rebate promo. It had only been two weeks exactly from the day I activated the 5G Home service to the day I upgraded to the 5G Home Plus plan. Both dates are within the promo time frame. However, if I understand correctly, I should have received an email stating my eligibility with a code. After a week of waiting, I still haven't received that email. I've spoken with multiple agents who all seem to be unsure about how the rebate promo eligibility works. Some stated I'm not eligible because I didn't originally activate the service on the 5G Home Plus plan while others stated that I am still eligible as long as the 5G Home activation and 5G Home Plus plan both occurred within the rebate promo time frame. Some stated that if I was eligible, I would have received the related email while others stated that I won't get the email until after 65 days from the day I started the 5G Home Plus plan. I'm not sure who is right, and the rebate promo details aren't clear. The details can be interpreted both ways. So which is it? Thanks.

Comments

JMII64

If I'm not eligible just because I didn't originally activate the 5G Home service on the 5G Home Plus plan, is there a way I can activate the 5G Home service on the 5G Home Plus plan under a new sub-account to be eligible for the rebate promo? I hate that the details aren't very clear. Also, is there a department I can get in touch with to discuss this further? I already spoke with someone at the rebate department, but she said they only handle monetary rebates for port-ins.

Verizon_Support

Good morning!! I get it, it is frustrating when not receiving consistent answers. So glad you reached out here so we can get to the bottom of the promotion reward. Please reply to the following private message, so we can review what is actually showing on the account and move forward from there. We are experts and will make sure you have all the correct information today!

-Deb

Verizon_Support

Hello again JMII64. Is now a good time to move forward with the account specific information? We will work together to review and look at options for this rebate promo.

-Deb

JMII64

Hello Deb. Yes, now is good. Thanks for the quick response.

JMII64

Is there a specific place I need to go to continue our discussion? Thanks.

JMII64

Hey Deb. I haven't received a private message yet it seems.

JMII64

UPDATE: Issue not yet resolved. Waiting for private message to continue discussion.

JMII64

UPDATE: After further discussion, it looks like we'll have to wait to see if the system corrects itself with this rebate promo. Once the 65 days have passed, I'll come back to give a final update on the resolution.

Scarsdale1909

Good morning, when can I expect my Ray-Ban Meta glasses and my two gift cards, signed up back in June

Verizon_Support

Hello, Scarsdale1909, we're so glad you chose Verizon and know it's important that you receive your offer. You mentioned that you're expecting to receive two gift cards. Can you let us know what kind of gift cards this is in reference to? Were you able to redeem your offer at any point?

-Lauren

VYrlas621

Hello Verizon I would like to know my date for my ray bans for having 5G Home Plus. I was within the timeframe and have paid 2 cycles now. I believe it should be soon. Possibly August 30th 2024. Please let me know something. Thank you

Verizon_Support

Hello, VYrlas621, that's great to hear you qualify for the Ray-Ban offer! So we can provide additional details on when you can expect to be able to claim your glasses, can you let us know when your order was placed for 5G Home?

-Lauren

VYrlas621

July 2nd 2024 was when my order was placed.

MzJackson34

The reason I came to this forum! Has anyone received the Raybans???

Meta2024

I received the email but when I login to the app I am not able to redeem any offers as it’s not there. Feel like I got fooled by Verizon too.

Verizon_Support

Hello. We are here to help with your promotion questions and concerns. Please tell us a little more, did you use your mobile or the web to redeem your promotion? Are you using the account owner or account manager/authorized user My Verizon profile to claim

~Maria

DoubleZee

I was told that you have to go to the Verizon app click on account and there should be a tile that says make the most of your account and redeem the offer. I’m waiting to redeem my offer on September 27

ajay_delrio03

Having the exact same issue, getting quite frustrated…

Khatten

Could you contact me concerning this same promotion? I should’ve been eligible on 9/24/2024 for my purchase on 07/20/2024

Verizon_Support

Hello, Khatten. Sure thing! We can assist. I have sent you a Private Message for further assistance.

-Natasha

Verizon_Support

@ajay_delrio03
wrote: Having the exact same issue, getting quite frustrated…

Hello, I'm sorry you've been waiting for the promotion. There is a waiting period prior to the option becoming avaible. To get an idea of where you're at in that process, roughly when did you make your qualifying purchase? Also, what did you purchase to qualify for the promotion?

-John

Angel9510

I’m having the same problem

Angel9510

Purchase date was 7/13/24 I should have my glasses by now!

daytime100

Any updates? I called last week and they said I would have the email in 2-3 days and still nothing.

Verizon_Support

Hello, daytime100, thanks for working with us on your promotion! We can check your account for additional details. So we can better assist, we will be reaching out via Private Message.

-Lauren

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