I had gotten a wifi router in February and cancelled service the very next day and here I am way in July requesting return labels every 5-7 business when the label is supposedly coming. I have spent 2 hours on every phone call speaking with people who clearly don't know how to assess this situation. I refuse to pay a $200 return fee when it clearly is not my fault why the box isn't being returned, every time i speak to a rep its "do you have this amount to pay for your services". I refuse to pay the 200 to reconnect my lines because who wants to pay for an issue that is not caused by you?? I can't reconnect my service unless the $200 is paid plus my regular bill. This has been by far the worst phone company I have had to deal with and if i knew the return process would take longer than actually getting the device I would have left it at the store. My phone line has been disconnected for now a week and they refuse to reconnect unless I pay and no one is hearing me at this company and i'm really tired. I went from loving verizon to hating it.
