HelloSounds Aren’t working for some text but are for others !!!
How do I fix
This is not a Verizon Cloud issue, while Verizon Cloud can be used to backup your text messages, it does not receive incoming or out going text's. That is your device and whatever application you are utilizing for text messages. I would suggest contacting:
Care Support Line: 800-922-0204. https://verizonwireless.com/my-verizon