Never was able to activate prepaid sim card requested for a refund and was denied, verizon prepaid claimed i paid with cash but all emails show that the transactions were done over the verizon prepaid website.
If you paid with a credit card, would try disputing the charges with the credit card company. Otherwise, you could try a 3rd party consumer protection agency.
They promised me a refund and never sent it. They won't honor their ad. I turned them into Georgia State consumer affairs with screenshots of their ad.
The level of assistance you need is only available via our phone support. Please dial 611 from your device, or 888-294-6804 from any phone to get in contact with Prepaid support.
-Alex
