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How to talk to a human on chat when service is disconnected.

I have tried for two days to get a human being on the chat. It will not let me because my service is disconnected. I have tried for hours over two days. I use my phone and laptop to work and my spouse is in the hospital so I cannot even get updates when I have to leave the hospital. How do I get help with this? If I can’t work I cant pay and when I have to leave to work away from him on days I work in person I have no contact with the hospital. I really could use some help here. Does anyone have advice because I can not get a human and I am two days into trying. This is embarrassing but also so frustrating when you pay thousands a year and cannot get help.

Comments

SynthpopAddict

I'd borrow a phone and call instead of using the live chat, which sometimes makes me wonder if it isn't AI anyway. Whomever you get will probably pester you to pay your bill though, before you can really get anywhere.

Since your service is disconnected, you probably can't login to My Verizon, so use the one-time payment site which doesn't require a login to pay your balance:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Verizon_Support

Hello! Before anything, our best wishes go out to your spouse. Verizon understands your current situation can feel overwhelming. Verizon takes pride in providing the support you need. We can certainly help you through this venue. We are all ears, how can we be of service?

~Gilbert

KrisChelle

I took your advice and finally got a person. Thank you.

Verizon_Support

We are glad to learn you are taken care of! Please don't hesitate to reach out for further assistance.

~Maria

united2024

I was in the middle of chatting with an agent to disconnect my service, and sort out the final bill. However, it got disconnected and were never able to get connected again. WHY?

united2024

I would the chat record, will Verizon record them?

Verizon_Support

I'm sorry to hear you got disconnected. We are here to help. What assistance do you need? What questions about your final bill do you have? -Joe

Wsblocker

How. You guys make it so hard to even reach out just because our service is interrupted

JAguilar1246

I am having a concern. I am 61 years old and in the hospital . I spoke to a rep . As my phone is disconnected for a return payment as I asked them to cancel that payment and charge a different account that was updated. I have no phone and no way to contact anyone while in the hospital. I get discharged Monday but rep told me no. Pay the bill when I get discharged. I never heard of company act like this with customers

Verizon_Support

Hello JAguilar1246, we understand the importance of staying connected, especially while in the hospital. We're happy to hear you'll be discharged soon, while we wait for that to happen we recommend making a payment with your preferred payment method here https://www.verizon.com/expresspay/ . Once the past due balance is paid, your service should be restored within the hour.

~Brian

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