I am trying to switch from Xfinity to Fios.

Samc_research

How has Fios managed to provide customer service even worse than Xfinity is beyond me. I am trying to switch from Xfinity to Fios. What a nightmare. Rethinking my decision right now. Plus, one of their so called 'supervisor' provided me with my mobile number to call for support!!!!!

VZ_jenn

Hi Samc_research, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.