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Charged for returned phone

I received an offer to upgrade if I returned my iPhone. I returned it and now I’m being charged $250 for the phone. Tracking shows that the phone was delivered to Verizon on 7/5. I’ve tried calling and messaging Verizon but everything is automated and not helpful at all.

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Verizon_Support

Happy Friday! Dealing with surprise fees can certainly damper your day, especially when it comes to a $250.00 non-return equipment charge. Verizon is here to help.

For more info, check out our return FAQs: https://www.verizon.com/support/return-exchange-procedures/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Adia90

The same thing is happening to me. I've called numerous times and now I was sent to collections. I don't know what to do anymore.

Adia90

The same thing is happening to me. I've called numerous times, and now I've been sent to collections. I don't know what to do anymore.

Verizon_Support

We would love to help ADia90. Are you a current customer? Was this a trade in or a replacement device? -Joe

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