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My credit score dropped due to a verizon charge and I am not sure what happened

Hi there,

I am very confused with what happened. I got a credit alert from credit Karma that my score dropped by 109 points. When I checked the reason was "verizon wireless -south" $377 account closed. I am very confused as I haven't had a personal account that I closed, I only had my phone number in a verizon family plan long time ago and I moved it to T-mobile. I never left anything unpaid nor got a bill. I had a perfect credit score (above 800) which is a great prove that I pay everything on time for many years now. I am very confused with what happened, what am I charged with and how is it sent to credit collectors if I haven't even been notified that I owed something. Please help me understand what happened? What number I can call with Verizon?

I had to create a Verizon account to write on this discussion board. I am not even a customer..

Comments

Verizon_Support

We want to make sure we are able to clarify any questions you might have. In this case, the best option would be to contact our collections team directly. You can reach out to them at:

800-852-1922

Hours of Operation
Mon-Fri8:00AM - 6:00PM CT ~Freddy

SynthpopAddict

I'm wondering if you were an account manager on the now-closed Verizon family account, or the account owner named you as a manager after the fact to duck a bill. Or the account owner just never paid their last bill and so it got sent to you somehow. In any case, sure hope you get this straightened out.

irinka94

Thank you for the suggestion!

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