I experienced EXTREMELY slow 5G home internet for about two weeks, so I contacted customer support a second time. The representative informed me that she would send a new router. I asked if it would be the same model, and she confirmed it would be, stating that it's the only one they have. However, when I checked the confirmation email, it shows a different model router (WNC-CR200A) than the one I currently have (ARC-XCI55AX). Is this a mistake by customer service, or is the new router compatible with my setup and simply a newer model?
