i will not be paying this as the equipment was returned on time the so yeh that's the post and i will contest this if it shows up on my credit report. No fees were supposed to be charged period
Thank you for reaching out to us on this platform. To better assist, please tell. Do you have the tracking number available?
~Maria
here it is
1ZB3469R0601240040
There's some kind of disconnect with trade-ins and equipment returns at the Whiteland, IN facility. Sure hope you get a resolution.
@nanakiSeto wrote: 1ZB3469R0601240040
Thanks for sharing that, I do see the UPS delivery there. So we can look more into this situation, sending you a Private Message.
-John
Yeh and now another rep is asking for me to authenticate my account sorry but you all need to deal with this nonsense
Yeh this is like the b s i went through with att who charged me not only for equipment i returned but kept my account active for almost 6 months then expected me to pay the over due bill. Took me a long time to get that garbage of my credit report almost 4 years in fact. Very sc ammy
I have the same problem!!!
I returned the old phone and I have a tracking number that confirms that Verizon got the phone in May. I have called and spoken with customer support more than 5 times but I keep getting texts saying that power 511.51 for the old phone. The customer support representative says that the account is fixed and it is taken care of yet. I still keep getting notices. If this is not fixed within the next two days, I am dropping Verizon forever!
@Kkerns82 wrote: I returned the old phone and I have a tracking number that confirms that Verizon got the phone in May. I have called and spoken with customer support more than 5 times but I keep getting texts saying that power 511.51 for the old phone. The customer support representative says that the account is fixed and it is taken care of yet. I still keep getting notices. If this is not fixed within the next two days, I am dropping Verizon forever!
Kkerns82, it's always appreicated that you're sending a device back to us when required. I'm sorry that there's been issues getting this resolved from a few months back. For sure it's something we can look at together. Sending a Private Message so we can assist.
I have the same issue. Returned 2 Internet Boxes in prepaid boxes and labels included from 2 separate locations. Neither show as credited to account and now being told I have to pay 427.00 or service will be disconnected. Have tried to resolve issue since Aug.
After 23 years as a on time paying customer, I will be taking my business elsewhere...
Hello. Thank you so much for your loyalty these 23 years! We can help with your billing concerns. Please tell us a little more, do you have the tracking numbers available? When did you return the devices?
Now you have sent this so called bill i owe to collections i mean seriously?
I returned your equipment well before the time limit I gave you all information related to this proving that you received the returned modem. I have called you several times each time i was promised that this would be taken off my bill with in 5 business days and yet here we are.
It is insane that they can not keep track of reruns i mean seriously how do they mess up like this
We're here to help with your concern. We'll be sending a private message. ~Peter
I have been dealing with the same issue and I returned my equipment in July. So much unnecessary stress and wasted time on the phone and in the store because they can't seem to get it together!
I returned equipment in July and was told that facility takes longer to process returns. But, in the meantime, they disconnected all three of my lines for non payment of $215 for a non return fee for equipment I returned. Then they wanted to charge me $60 to reconnect my service.
We're sorry to read that you are having issues with your device return. We're here to help. We'll be sending a private message. ~Peter
I have been dealing with this exact same issue. I returned my equipment back in July (which itself was a hassle as I only received the return label and box after multiple calls). Now I keep getting bills and robo-calls for unpaid bill for non-return of equipment which I had returned. I called in to Customer Service multiple times (5+ times) and provided all the requested information and each time I was told that this would be taken care of. I have read online that filing a complaint with FCC is the only way to resolve this. I didn't want to go through all this hassle, but I guess that's what is needed now.
We are here for you and we are here to help. We would like to access your account to get this resolved. We sent a Private Message to further assist you.
~Geo
I can confirm that filing a complaint with FCC was the only thing that helped. I had called Customer Service 5+ times with promise each time that the balance would be cleared. Eventually yesterday I filed a complaint with FCC regarding this issue. Also, coincidentally I received a collections notice for this yesterday. Today, I got a call from Verizon that balance has been cleared and called in to the collections agency and they confirmed the same (that the balance has been cleared).
So yes, I suggest anyone who runs into this problem, file a complaint with FCC for a resolution, if calling Customer Service doesn't help.
How did you finally get it resolved? I'm going through the same thing but mine was sent to collections and now Verizon will not talk to me about it even though I returned the equipment and a Verizon representative told me on the phone that it had been received and now they're telling the collections agency that I never returned the stuff.
We want to assist you properly, and will be sending you a private note.
~Pam
Here's the kicker, when they respond with "we want to help, we'll send you a private message" all they actually do is give you the phone number for the debt collection!
Same thing happened to me. I contacted in May and they hooked me up with a live agent through chat. Seemed to fix the poblem, but I still got the email saying I had a charge in my account.
SAME. I disconnected my account, brought the internet box back to the store when I did and they stated I needed to bring it to UPS. So I did that like 2 days later, unfortunately lost the receipt with the tracking number but I still have the "Verizon Equipment Return Receipt" and now they are trying to charge me $216. Absolutely Crazy and not my fault and I'm not paying anything when I did what I was supposed to on my part. NOT my problem if UPS messed something up from there with or without a tracking number. Not to mention how horrible it is to be on the phone with customer service who are always unable to help due to lack of PIN or Tracking number
We are here to support you. Sending you a Private Message now.
-Cryssie
