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Data breach

Today i found out a phone line was opened in my name for 246 dollars i don't have a phone with Verizon and there no help online this is ridiculous. I have home internet only how did my data get breached . Customer service is no help and this will go on my credit .

Comments

Verizon_Support

We want to help you with this concern. We will be sending you a private message. ~Peter

SynthpopAddict

Hackers can get into personal data from elsewhere; this may not be with Verizon at all. Hopefully the CS rep gave you the number for the Fraud Department, but if it were me, I'd also contact the 3 credit bureaus and put a fraud alert out with all of them since someone is clearly impersonating you to open an account. There are services out there for assisting with identity theft; use a search engine to look them up. Best of luck to you; recovering from identity theft is a complex process.

jonnyadventure

This just happened to me as well and I am already getting the runaround from the fraud department despite flagging the new account immediately as not mine. How can someone open a new account with Verizon running a credit report or asking for a credit card at the time of opening?

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

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