Protection & Security
Phone Location on Specific Date and Time
I need to determine my phone's location on a specific date and time.
Stopping spam when verizon filter is already on
I have to keep blocking calls manually how can we stop them automatically
Neighbors Tappering in on internet
I am having a problem with the tenants here in the building is tampering into my internet services they are pairing there televisions in with mines and they goes into my account here on Verizon and and Google
Spam calls
Getting a bunch of random marketing calls. I have my call filter cranked up. They are still coming. The other issue is that when your call filter is hard, if your office has VOIP there are issues getting the calls that you need. I'm pretty techy and I see this becoming an issue for me and others.
eero is blocked
Hello, i bought an eero 6+ by https://www.amazon.com, l live in Costa Rica (latin america). When I set the eero its says blocked by Frontier (Verizon), i can´t use it. What i can do to unblocked? Thanks
UGH WHYYY!?!? New To verizon - placed order, hours later order on hold for identity not being able to be verified....
New To verizon - placed order, hours later order on hold for identity not being able to be verified. I follow the " take action " steps as it says to do to make sure my order isnt cancelled , as a current ATT customer, this seems like when ATT asks me for a selfie and my ID, except they want me to call... so I call the…
My Account was hacked
Is there an actual Verizon Wireless Return Processing center in Medley Florida or am I being conned?
Lack of Security Options Offered!
After being hacked by my Software Engineer ex wife, who knows all my info and in 2020 when the VZ security was bad, my ex had FULL control of my phone. The SIM lock never worked and she always managed to “bypass” their security, which has happened to me on my own account many times. I would get 25 minutes of info on my…
Verizon fraud
Verizon has literally almost made it impossible to file a fraud claim even with a full police report. I have been a police officer, my entire adult life I was treated like an absolute criminal six weeks later I’m still dealing with this. Their online fraud report refuses every document they request, including photo IDs and…
Block Number
I’ve set a number to be blocked on Childs phone… but calls are still coming in and out! How can it permanently be blocked. Verizon Family isn’t allowing me to log in! This is all so complicated!
Identify Verification New Customer
I’m a new customer and extremely disappointed in how this has been handled. My order was cancelled by the fraud department because they “couldn’t verify my identity,” despite me submitting the requested documents and clearly stating I was happy to provide any additional information needed. I spoke with both a…
Verizon Home Device Protection
We have been a loyal Verizon customer for 30 years with three phone today. I purchased the Verizon Home Device Protections plan but just cancelled as it is impossible to actually get service via Asurion. Verizon should cancel this offering as it has damaged my impression of Verizon. I had a problem with startup of computer…
insurance
How and when do you put insurance on a new phone Can it be done with your verizon account?
Callers receiving warning to hang up when calling me
I just switched to Verizon last week and, since then, a few people on my contacts list (iPhone 15 Pro Max) are hearing a recording stating that they have reached a phone number that is likely a s**m and they should hang up I can still send/receive texts from these contacts and I can call them without a problem Is this a…
Access to my phone number sms
Subject: Request for SMS history — [Phone number Redacted] Hello, I lost access to my phone/SIM for [Phone number Redacted] and need the recent SMS messages for account recovery. This number is linked to my Twitter and Gmail accounts. I can provide photo ID and any account details you require. Please tell me what you need…
Spam calls
Since spammers just spoof their numbers and blocking does nothing, why can we get an option to reject a call and I doesn't let them leave a message. Im really good at rejecting calls that are not in my contacts, I just hate that they can still leave messages, filling up my VM
Asurion sent defective phone
We opened a claim with Asurion for my daughter’s phone camera being broken. The phone they sent us was defective with a bad battery so the phone could not turn on in order to transfer data after they sent us ANOTHER phone. So now I am out an additional $140 for a third party to recover her data to get onto the other new…
Unwanted calls
I have not use or made contact with Verizon for months. Why am I receiving calls from ***** It says that it's a verify Verizon Support number,, but now a days I don't believe anything. Is simply for me, you're not part of my contacts, your phone call goes to waste, period.
Verizon call filter
Verizon should include the “call filter” app premium into the top tier plan. It’s only fair especially when each line is over $65
Make sure to check your coverage
Make sure to check your coverage I asked for a new sim card and Verizon without my authorization removed my equipment coverage on my phone. We never spoke about anything other than a new Sim card and that my phone kept cutting out. They took it off and informed me it would be unethical to add it back even though they…
Voice ID
I received an email from Verizon today stating I’ve been disenrolled from voice ID. Problem is, I never requested to enroll in voice ID. Does this mean Verizon has created a voice fingerprint of me without my consent?
My account was hacked and they changed the phone to a different imie phone and was able to hack all my accounts
Last night in middle of the night someone was able to change my account at Verizon to a different phone that I never owned with a different imie number. By changing the phone on the account my current phone was now on sos mode and no calls or text messages were able to come through. It appears they were able to now hack…
Alerts for suspicious phone activity
Is there a way to set account alerts for suspicious activity associated with my phone number?
Asurion for Phone Insurance
Do not use Asurion for your insurance. There is a reason why they force you to have it. Pay the phone off ASAP and cancel the Asurion coverage. Next, put the same amount into a savings account each month. The cost of small repairs for phones does not justify the need to pay them for more than a few months. It's not a…
VzW Call Filter
VZW Call Filter is blocking all calls from Canada, including ones I want to receive. I can use the "Allowed" feature as it is limited to 5 and I have to use to keep Call Filter from blocking my family members (!) who are local in US. Help!
Callers marked as Potential Spam but they are legitimate Businesses
Callers marked as Potential Spam but they are legitimate Businesses. Need to find out how to get this corrected. The Form at voicespamfeedback.com/vsf/ has NOT helped and does not even send out a confirmation that the submittal was accepted. What is our recourse here?
why does digital secure not show how many passwords I added to the password manager?
I am using the password manager. I used it mangage the passwords for a number of sites and emails. They work. It shows only that one site has been included. Anyone else have that problem? Does Verizon have a reason why this is happening?
Feedback on Security Updates
Can Verizon PLEASE stop installing games on my devices when a security update has to be installed? These games are the complete opposite of "security". Are the fee dollars you make from this worth upsetting your paying customers?
Unsubscribed from Verizon protect?
Someone unsubscribe from mobile protection. My Apple Watch and iPad were un subscribed . I chat with Verizon Facebook . They got it back. What was the issue? I never touched it. These devices are 3 years old .
VPN and safe browsing
Trying to connect safe browsing through the Verizon protect app freezes the Verizon protect application and also configures no profile to be installed within the iOS vpn setting. I was wondering if there was a Man U El way of doing such things?