Protection & Security
Why have I been getting numerous spam texts and calls in recent months?
Call Filter used to work great and was free! Now, Call Filter doesn’t work as well anymore and there is a “buy up” to Call Filter Plus. Great way to extract more money from loyal customers Verizon……..
Need to report spam
I keep receiving texts that are a Scam re: Roadside safety kits. TripleA: Melissa, we're closing the next Roadside Safety Kit requests on March 15th. Secure yours today. This is bona fide spam, and also appears under State Farm insurance. I took the survey and gave my credit card information for shipping and handling. I…
Identify Verification New Customer
I’m a new customer and extremely disappointed in how this has been handled. My order was cancelled by the fraud department because they “couldn’t verify my identity,” despite me submitting the requested documents and clearly stating I was happy to provide any additional information needed. I spoke with both a…
rbm.goog
anybody seeing ads from rbm.goog claiming to be Verizon? Are they real?
Is Verizon conducting door-to-door surveys in the DC-Baltimore area?
We keep getting people saying they are Verizon reps conducting surveys for the company. Is this a real thing or, as i suspect, a scam?
Can not verify my identity with my new number
My phone number has been changed,I do not have my old phone number.Now I can not verify my identity
Blocking numbers
There's someone who keeps texting me in a group, and I've asked them to stop, but they won't. I don't know this person or the group. I took a screenshot of the person's message details. I tried to block the numbers (at one time, there were 17 numbers!) by clicking the three dots in the top-right corner of the text, but…
Line suspension
I've already used the once in a 12 month period suspension for my husband's phone. He misplaced his phone today at work so I tried going online to suspend his phone until we either find it or figure out the next step, but because I used the one suspension already, it's not allowing me to do so on the app. Does anyone know…
My account was hacked and they changed the phone to a different imie phone and was able to hack all my accounts
Last night in middle of the night someone was able to change my account at Verizon to a different phone that I never owned with a different imie number. By changing the phone on the account my current phone was now on sos mode and no calls or text messages were able to come through. It appears they were able to now hack…
Account pin?
How do I figure out what my four digit account pin is? And how do I change it?
2F and SMS texts
How do we know if we're being sent 2F codes from a legitimate Verizon phone number? What numbers do codes and messages usually come from? please no crappy responses. My entire account has been taken over, and my phone, apps, and individual accounts are compromised.
Worried
Was Verizon fios representatives in the area of 19140 knocking on doors asking if they wanted to sign up for services on Saturday 5/23/26 ??
Verizon Support 800-220-1614
Is 800-220-1614 a legitimate Verizon Support phone number?
Notifications
Anytime a customer receives an email or text message from Verizon would it show up in Notification Center online?
Incessant telemarketer calls
When I first "wake up" my phone after it has been inactive overnight, the telemarketing calls begin immediately. Why does this happen?
Why am I getting an error message when trying to block a number through the website.
Why do I keep getting this error message when trying to block a number on the website "We are unable to block this number on this device(s)"
Unauthorized Activity on my account
Yesterday sucked! Somehow, despite all the verification that Verizon promises they will conduct to determine that I am who I am, someone visited a store, yes, a physical store!!! in El Paso, Texas, and was able to purchase four extremely expensive devices and add them as new lines to my account under a payment plan to pay…
Received call from a saved Verizon number
(800) 922-0204 is the phone number that's calling me and has all my info about looking into upgrading my device and everything and the woman asked me if I knew a guy who worked for me named Steven who's trying to lower my bill for me, and she said she'd credit my account for $10 and she had a robotic voice and said I…
Number lock
Where do I go to turn on number lock ?
Games
why does verizon continue to install games on the phone during so-called "security updates". It happens every single time and i'm sick of it. unfortunately, am stuck with verizon since they are the only carrier that works where we live.
Number forwarding
How do I find out if someone else is using my number for call forwarding? Someone received a text from a number not similar to mine and it goes to my cell which is not the number they're trying to call
Sign in security code
How do I change the phone number that the security code is sent to.
SIM PIN, & Number Lock and SIM Protection Recovery if Phone Lost/Stolen
Verizon's website says SIM PIN is not available for eSIM. Is this true? If so, why can I still see the default PIN and PUK for my phone number online? What are recovery methods if Number Lock and/or SIM Protection are turned on and the phone is lost or stolen, which eliminates the ability to authenticate via SMS and…
Suspicious call
I just got a call from the 800-***** number myself while at work. Since my phone is also used for work calls, I answered. The person on the other end was not exactly rude, but immediately asked for me without identifying themselves or the purpose of their call. When asked, they told me they were calling on behalf of…
Website blocked by Verizon
Hello, Our customers have reported https://t3.storage.dev/ seems blocked by Verizon network, can you please unblock this domain from your database. We are a provider of object storage services. Our platform enables customers to securely store and access data objects, including content that may be configured for public…
Mailed One Time Passcode is a blank form letter
I have two Verizon services; the Home Phone Connect and Wireless Home Internet. I do not have a wireless Verizon Mobil phone, so no texting or mobile app. I am trying to link my accounts to my online profile. I enter my account number, zip and Pin. Both accounts show up. Next step says I will be mailed a onetime passcode.…
Fraud department cant tell you about potential Fraud
I had a restriction on my account so I called about it so I could upgrade phone. When they put me on hold to review the restriction, I got a phone call from "tech support" from Verizon but the contact information was tied to a personal Facebook page. When the rep came back on the phone, she asked if I received a call from…
My account have been hack 3 times
I change my Apple acounts 3 times phone number phones and someone keeps making calls from my number text and when I call nobody answers or is recording I found a home account number totally different that my mobile account and I never did a payment on fen 14 what can I do
Phone Location on Specific Date and Time
I need to determine my phone's location on a specific date and time.
Stopping spam when verizon filter is already on
I have to keep blocking calls manually how can we stop them automatically