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Can't upgrade Peacock subscription through +play

Hi, I subscribed to the Netflix and Peacock offer for one year. However, when I try to change my Peacock plan to no-ads for an additional fee, the "change plan" option is grayed out on the Verizon +play website. The Peacock website is directing me that I can only change my plan via Verizon, so I am stuck. Any help would be appreciated!

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Verizon_Support

Good morning. Thank you for reaching out to us on this platform. Our Peacock Premium Plus plan allows you to watch with limited interruptions. To upgrade to Peacock Premium Plus from a Peacock Premium plan, sign in to your account and go to Plans and Payments to select an upgrade plan. More information here:

https://www.verizon.com/plusplay/pdp/peacock/

~Maria

carbocation

Thank you, but when I try to upgrade my plan at that URL, the option to to "change subscription" is grayed out. Is there another way to upgrade my subscription? Thanks.

Verizon_Support

Thank you for checking, carbocation! To clarify, do you encounter the same issue when using the My Verizon app? Are you accessing the My Verizon account as an account owner or account manager?

~Izzy

carbocation

Hi,

I'm accessing my play+ account through the website, but the only option available for my subscription is to cancel. The upgrade button is grayed out. I would just like to upgrade to commercial free.

Thanks!

Verizon_Support

Hello, carbocation. Thanks so much for this info. Just to confirm, do you currently have the premium option? If yes, this version offers limited interruptions as you cannot eliminate them completely.

-Natasha

zambrano2119

I am currently subscribed to Peacock Premium Annual subscription for $79.99 through verizon +play and would like to modify/ upgrade to the Peacock Premium Plus (ad free) but cannot. The "change subscription" buttons on the other plans are grayed out and I'm not able to select them. I also contacted Peacock to attempt to mange or upgrade my plan and was told they cannot, and that it must be done with Verizon.

Verizon_Support

Hello, zambrano2119. Help is here as we can provide clarification. Verizon offers the Peacock Premium Annual subscription version for $79.99, not the Peacock Premium Annual subscription ad free, which has a cost of $139.99. Because we do not offer the $139.99 version, this is the reason you do not see the option.

-Natasha

Secaucus

premium plus is offered by Verizon. It literally says sold by Verizon. However the option to change the plan is greyed out.

Verizon_Support

Hi there! I know the importance of having access to the ad-free option. I am happy to take a look at this with you. I sent you a Private message to get started.

-Nikki

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