I bought 2 devices in May 2024 and had my plan switched by the rep who sold me the phones. In June 2024 I received an email stating I had to switch the plan to keep my promo credits. I called TWICE and spoke to 2 different call center reps who stated there was no problem and my plan was fine. In July 2024 I then Get an email stating that I lost my promo credits. I call and had to change the plan which I did and was told the bill would adjust. I received the bill and was being overcharged so I called again and was told the overcharge would reflect in the next bill. It did not so I called again, look how many times, and was told the request was placed through and would receive an update in 48 hrs. I did not and decided to chat as I got tired of talking and was told the credit was denied. THIS IS TERRIBLE CUSTOMER SERVICE for something that was Verizon’s fault to begin with.
