Apple One Cancellation

I left Verizon in May, and I am still continuing to receive AppleOne perks through Verizon. Apple told me there is nothing they can do to manage the subscription for me, and Verizon said there is nothing they can see or do on my end since my account is closed and I haven’t gotten a bill for several months.

I’m lost at what to do here because I want to change the service level of my Apple One subscription but no one on either side has been able to help me. I guess I’ll gladly continue to get free service from Verizon unless someone can help

Accepted answers

Verizon_Support

Oh, no! Dealing with programming fees even after you have disconnected the service can be frustrating, especially if you are being bounce back and forth. Our goal is to provide the support you need.

We sent you a Private Message. Please reviewa your earliest convenience.

~Gilbert

All comments

SynthpopAddict

If it was a truly free subscription then it's "no harm no foul", but I'd be worried if it's one of those things which is free for a limited time and then you start getting billed for a subscription. Your perks were managed under your Verizon account and CS, not being the account owner, can't change them for you as only account owners or account managers have the rights to do so. But when you left, your account access automatically gets revoked, so now your perks are stuck in limbo...

Verizon really needs to address this issue or at least give us some limited access to our accounts upon leaving to prevent problems such as this. As for upgrading your Apple perks, the only thing I can think of is to create a new Apple ID and get the upgraded service(s) independently through the new Apple ID.

Formeruser0524

So truly there is no one with Verizon internally that would be able to fix it? I’ve probably spent about 3 hours on the phone with them and they are totally lost on what to do.
I don’t want to get in trouble for continuing it, but if I have no way of managing it then vzw needs to find a way to fix it. Sounds like poor management and IT and CRM infrastructure design. I’m not losing my purchases under an Apple ID I’ve had for 16 years because of a Verizon design flaw.

Formeruser0524

@vzw_customer_support
are you able to help me with this since no one on the phone has?

Formeruser0524

It’s pretty Crazy that between two fortune 500 companies that make billions of dollars a year. No one can seem to figure out an acceptable solution

Formeruser0524

Verizon directs me to Apple, Apple directs me to Verizon.

Verizon_Support

Oh, no! Dealing with programming fees even after you have disconnected the service can be frustrating, especially if you are being bounce back and forth. Our goal is to provide the support you need.

We sent you a Private Message. Please reviewa your earliest convenience.

~Gilbert

Formeruser0524

I was not billed for any of this after I left Verizon. But I reported it in good faith to Verizon to indicate to them they are paying for inactive customers subscriptions when they are activated through VZW perks.

Yesterday, I received several emails months after porting that some subscriptions were cancelled that were previously associated with VZW and perks 5 months ago. This concern is now resolved on my end. I am not sure what was done from either parties end to resolve this. Based on the emails, it may have been Verizon. However, I hope whatever information I provided helps future support endeavors. Cheers!

@vzw_customer_support

justandybowins

I am going through the same thing now. It's been four months, countless calls, escalations, manager calls, hours on chat and then cannot resolve. Verizon has dropped the ball here and the reps seem powerless to help. Any updates or answers found since you first posted this?

justandybowins

I am having the same issue for over 4 months. Countless calls, chats, trouble tickets and manager escalations. The reps are powerless to resolve even when they see the issue. Were you able to get resolved? Let me know. Any help would be greatly appreciated.

justandybowins

same here and then sets up a three way call and they blame each other with no offer to assist or understanding of what to do next!

justandybowins

5 months for the Verizon system to catch up? Wow. Should we be concerned about Verizon and how they are managing out PPI and personal data?

justandybowins

Is there anyone on the Verizon team who knows how to handle this issue and resolve? I am on month 4 of trying to get this resolved. The same issue is happening with the old MAX perk. I am at the point where I will just cancel all of mine and families Verizon services (FIOS, Wireless, Perks) and start fresh with a new provider just to get this resolved.

SynthpopAddict

Reportedly, you are able to login to a disconnected account via My Verizon if you use the User ID associated with the former account for up to 6 months after disconnection/porting out. The User ID may not necessarily be the same as your forum username.

If your subscriptions were managed under +play, login to +play using your User ID and not the phone number. Or, it's possible the +play system will ask you to create a User ID if you were only using your phone number to login before.

Verizon_Support

We are sorry to read that you have run into the same issues with Apple One and we would like to look more into this with you. A private message has been sent so we can discuss in more detail.

-Bryan