Child Item

Site Totals

61487 Questions Answered 271 Categories

Cannot get 5G connection

My CR200A Router no longer connects to the 5G network. The support group says they have created a ticket with the Network Group but I haven't heard anything in a couple of days? Can I get an update on the proposed time to get my connection back up to speed? Extremely difficult to work on the slower speeds of 4G.

Comments

scott31339

Most of the helpful people here cannot look up tickets. If it's more than a couple days I suspect placement. If I were you, I'd temporarily place the router outside, closest to the tower, and see if it'll get a 5G signal then. Then you've verified it's placement.

Verizon_Support

I'm sorry you are having difficulty connecting to our network. We are herer to help. What zip code are you in? Have you reset the device?-Joe

creature17

I'm having the same problem. My service was ok, then two weeks ago it dropped to 5-20 mbps. I've spent hours on the phone with tech support, no resolution. Apparently, it is a tower issue. The modem connects to the tower through a node that is achored to the tower. For some, unknown to everyone on earth, reason the node will come un-anchored, therefore not allowing connections that were fine before. Super frustrating. I can find info online, but not from Verizon. Just going to have to switch services. Again

scott31339

@creature17
I would recommend you start your own thread.

What is your 5G signal strength in your router status page?

creature17

I'm not connecting to 5g anymore, it's just one bar of LTE. It was working just fine with 5g until Aug 5

creature17

wondering if you have found a solution yet? I'm in the same sinking boat

Verizon_Support

Oh, wow! We are truly sorry to see you in this connection dilemma. You have right to feel frustrated, especially after everything you have been through. Let's make sure we get you connected to the world again.

What recent changes have you made? Who else is experiencing this problem? Aside from the connection problem, any other issues?

~Gilbert

Child Item