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My bill changes monthly

I signed up with Verizon again in January and I'm two steps from breaking up again. Every month I never know what I'm gonna pay fory phone bill. I was told me and my one other line would be $100/month. It's never been that. Always more. Added another line and none of the three of us pay the same from month to month. Make it make sense. Why? Why do you lie to get people to sign up?

Comments

Ve10

Same. I’m charged randomly every month and never the amount I agreed to.

Brianbbbbraquet

Me too. I had been sold on this 100 a month idea. Never been under 200.00

Also returned a Chromebook Verizon has never credited or shown it as returned.

Havent been pleased…. So I feel your pain

Verizon_Support

We want to take a look at your billing concern. Were any changes made to the account when seeing these price changes? ~Peter

Verizon_Support

@Brianbbbbraquet
wrote: Me too. I had been sold on this 100 a month idea. Never been under 200.00 Also returned a Chromebook Verizon has never credited or shown it as returned. Havent been pleased…. So I feel your pain

We are concerned to learn about your continued billing issues. Can you share more with us about your plan so that we can better understand? We would also like to investigate further regarding the return of the Chromebook. Was this a new device purchase? When was it returned?

-Andi

Kimmyd210

When I came on in January withy brother we made no changes February, March pr April up through end of May.

In late Aprily mom joined my account and I'm late May we both went overseas. I went back to ultimate welcome in mid June.

My bill has never been consistent in price not the price y'all claimed. And this month is yet ANOTHER random price. I'm top afraid to add my dad cuz who knows what y'all will start doing.

Verizon_Support

Hi Kimmyd210. I bet you and your mom took home many memories from your travels. The last thing we want for you to have now is unexpected billing. Let's take a closer look at your account to make sure your Verizon services meet not only your needs but also your budget. Please reply to the following private message to get started.

-Deb

Verizon_Support

We are ready to help. Reply to our message, so we can get started.

~Maria

Kimmyd210

Yes, I would very much like more info on why this happens. My last provider my brother and I paid $96. And now it's a wild guess every month what we're going to pay.

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