So after many hours on the phone with customer service and final communication with a customer care supervisor. I was unable to resolve my issue with the defective phone that I have received from Asurion. I did everything they ask even changed out the phone 2 xs. Resent everything that could be reset. Even opted to upgrade to the S24 Ultra for 2 lines. I have been a customer for 23 yrs coming up on 24 years and I have finally realized there is No Loyalty given for being a good customer for this long. All I asked was that they match the same offer that AT&T had offered me for my trade in. Nope the supervisor went silent . At one point I had thought my phone had dropped the call. she kept repeating that the only promotion that is being generated is what had been offered. So that is telling me is that I am only a number generated in the system and the almost 24 years of loyalty and being a top AAA customer means nothing. What I am taking away from this experience is customer satisfaction is not going to happen, So go with the competitor and the lower price.
