Please contact the Verizon Local Business Office

jmac09

Every time I try to review my plan information, i get redirected to a screen that says:

Please contact the Verizon Local Business Office.

We're Sorry, we're unable to continue your order at this time.

Please try again later or contact your local Verizon Business Office for assistance.

Well, a few months ago, I tried that approach, and then spent countless hours with the support team logging on multiple browsers, mobile phones, installing and uninstalling Verizon apps, just to hit this same dead end. Figured I'd wait a while and hope it just gets cleared with an update on Verizon's end but now my bill has increased (naturally) and I'd like to see what I can do on my own to reduce it.

All similar threads end with a private message from a Verizon rep, so I'm hoping I get the same treatment and it tells me that its fixed.

SynthpopAddict

If it's a business account, I've seen posts from Verizon CS reps elsewhere in the forums saying they can't access business accounts. Depending on whether you're the Account Owner or not, I'd try going to the Business section of the Verizon website to find the contact numbers for business accounts, or if you're part of a large company, check with your IT department as they may have a direct contact person with Verizon.