Disconnect Phone from Network Extender

Washbhr

I have a Samsung Galaxy S22 Ultra. It is automatically connecting to a Verizon Network Extender and giving the phone poor performance. When it is not connected, the service is great and clear calls. I have followed the online help provided at verizon.com but the Advance Calling feature is nowhere in my settings to turn off on the Galaxy S22 Ultra. How do I turn this connection off where I am NOT using someone else's extender? I need to turn it off of my phone because I do not own the extender nor do I know whose extender it is to ask them to exclude me.

jav6

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@vzw_customer_support
wrote:

Thank you for reaching out to us Washbhr. We're sorry for the issues you're having with your device and that extender. Have you tried to go to settings under Wi-Fi and disconnect from the extender?

~Ivone

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Connection to a network extender is via the cellular signal generated by the extender, NOT WiFi. If you're using WiFi calling then that takes precedent over the cellular connection, although still showing a connection to a network extender. If you cannot turn off Advanced Calling then the only way to stop connecting to the network extender providing the strongest cell signal for you is to try to identify which neighbor has the extender and have them reduce the signal power it is generating.