Never got my Fios home offers - wasting so much time calling support

Frustrated-fios-customer

I set up a new Fios service at my new address 2 months back. I was provided with a couple of generous Fios home offers, one of which I redeemed 3 weeks back. However, I have not gotten any information about how to get this e gift card since then.

I've called Verizon support probably 5 times since then and have been bounced between the "black hawk" gift card team and the other Verizon support team so many times now. Black hawk claims the issue is on the other support team's side and the other support team asks me to contact black hawk. I've wasted so many hours of my life on hold, or chatting with support on this issue but no one is able to provide a solution.

Frankly this is an unacceptable customer experience and I have no idea who to contact next. I refuse to be on hold or to call any more numbers for support since I've wasted enough of my time. How can I escalate this issue so that someone will actually help me rather than bouncing me around support channels and wasting my time?

Frustrated-fios-customer

For anyone else reading this, don't bother trying to get help with the support lines. I ended up filing a BBB complaint about this issue and got a call the next day from someone at the "executive relations team" at Verizon, who assured me that they will look into it on their end and reach out to me again when there's an update. Still no updates but this sounds a lot more like what I expecting when I initially reached out to support.

I'm frankly baffled that this was the only way to get Verizon to take the issue seriously. Has to be some of the worst customer support I've ever had to deal with - no respect for customers' time.