Is there a way to redeem offers? I've been trying forever and their system asks me to pay in full for Rayban glasses.
Those Raybay sunglasses by Meta look super cool, hafzeakyildiz. I'm sorry to learn that you're having trouble redeeming the offer. Can you talk me through the steps you're taking to redeem the offer?
What happens if you follow these steps:
Sign in to My Verizon, Navigate to the My Verizon account page, Click on Ray-Ban Meta Smart Glasses, on us redemption tile under Make the Most of Your Plans. Review and accept terms, and select Claim offer. You would then be prompted for shipping information, and then a submit button to submit the order.
-Joseph
I have this same issue!
@vortexdude21 wrote: I have this same issue!
vortexdude21, I see you're reporting having some issues with the Ray-Ban Meta offer. Sorry about that, and for sure I want you to be able to claim that if you qualify. First, let's just go over a few of the general requirments to make sure those are all met. Roughly when did you make your qualifying purchase? What equipment did you purchase to qualify?
-John
Likewise, I've waited over the time period with the required plan & equipment. Still no promotion redemption available..
I know how eager I would be to get my promotion after waiting through the wait period to redeem the offer, ElDonCheeCho. I am happy to help take a look into this promotion for you. I will need account access to assist. Please be on the lookout for a private message from me.
I am having the same problem here.
I went to a Verizon store to find out how to receive mine and the employee there said he had never received it and didn't know anyone who had.
Hello, Rmarlor. Help is here as we always want to see our customers receive their promotion. Please tell us more. What steps did you take to complete the redemption process?
-Natasha
Oh, no! We are truly sorry to see you in this offer dilemma. We understand the importance of managing your deals. Verizon wants to offer the support you need.
Sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I am having the same issue. I have spoken with verizon customer support numerous times thru chat and on the phone. I was supposed to be able to redeem on September 22, I was told to try again on the 26th. When that did not work I was assured that I would be able to redeem on Oct 3rd; NOPE! I was told today to try October 7th! If that doesn't work, after almost 20 years, it may be time to try ATT. It seems Verizon does not have to follow through on promises, but if I don't follow through with my promise to pay, they can ruin my credit!
stevegrady64, we want to make sure that you're able to redeem the offer you're expecting. Please tell us, is this in regard to Fios or Wireless (mobile) service?
~Izzy
Verizon 5G home internet
Did anyone who spoke with this representative get their glasses yet?
I have never revived my glasses or $200.00 Home Depot gift card like promised when switching to Verizon home internet even after being promised by the representative on the phone when purchasing the internet said I would be able to receive one as long as I had the home LTE for 2 months and it’s been well over 2 months . Also good luck trying to talk to any real representative. It’s all automated people when you call the support number . Starting to feel this was just a lie to get customers as I read these other comments of the same issues with multiple customers .
We want you to get the promotions you qualify for. Please follow the steps below to redeem your promotion. Let us know if you have additional questions.
Click on the Get Ray-Ban Meta Smart Glasses, on us redemption tile under Make the Most of Your Plans.
Result: The customer is taken to the page to redeem the Ray-Ban Meta Smart Glasses.
Do the following under the Ray-Ban Meta Smart Glasses redemption tile:
Result: The customer is taken to the cart with the Ray-Ban Meta Smart Glasses, the applied promotion and the price of the Ray-Ban Meta Smart Glasses.
Select the Shipping information.
Note: Shipping and delivery timing is dependent on inventory availability.
To redeem the Home Depot Gift Card:
Click on Your Home Offer is ready. Redeem by XX.XX.
Result: The customer is taken to the page to choose the $200 The Home Depot Gift Card or the Ray-Ban Meta Smart Glasses.
Do the following under the $200 The Home Depot Gift Card redemption tile:
Result: The customer is directed to the Blackhawk website to redeem the offer.
Follow the instructions to complete the order.
Note: Customers must verify their email address.
~Maria
@Squatchy wrote: Did anyone who spoke with this representative get their glasses yet?
Squatchy, we want to ensure that our customer's receive all of their eligible promotional offers. Are you experiencing an issue with redemption for this offer?
-Andi
I spent over an hour on the phone with customer service and given the run around 3 different ways. When I was informed they were out of stock I questioned how that could be if this was a promotion? They should have accounted for having these in stock for customers to redeem. Terrible business practice. Especially with the nationwide outage we all just went through. Shame on Verizon
I have the same issue. They told me to click on the tile, but the tile was never available. Then they told me the offer was expired and I didn't redeem it in time, stating I was supposed to redeem within sixty days of getting the 5g internet. I have a screenshot of the terms of the promotion - it states that FIRST the new internet account must be in good standing for 60 days, and THEN to claim the glasses within 65 days thereafter.I have talked to multiple people. They ALWAYS pass me off to someone else, tell me they'll open a ticket, tell me they'll call me back. They're giving me the runaround waiting for time to expire.I also have a recorded conversation with a representative who assured me that since a ticket is opened, if this goes past the expiration date for the promotion due to Verizon's errors, I will still be able to claim them. I have a feeling they will never honor this promotion, however.
When I did the redemption I was sure I selected the clear transition green lens black frame glasses…. I’m almost positive I had a choice unless I was not on the correct claim page or website. Does the Verizon smart glasses redemption allow you to choose a specific type of lens and frame color? PLEASE LET ME KNOW!…. I haven’t opened mines yet! Mainly because I don’t think I have the selected glasses but if your saying everyone gets the same type of glasses and I wasn’t paying attention so open and enjoy, I will but I thought we could choose the color and lens type. please respond soon, I’ll wait before returning or to wear them. thanks for your help with current Verizon customers questions…..
U must wait 60 days after starting service with Verizon and pay at least 3 billing payments and they will send you a link in your my Verizon account on the APP….. ugh….. but after 60 days you’ll get the link and you only have about 3weeks to redeem it before you lose the promotion so keep an eye on your account in the app under perks….
Check the app under account and the select perks…. Only after 60 days will you see the link for them
Must wait 60 days after starting service and then check the app select account and then select perks, it will be there only after 60 days pass or your 3rd billing cycle which u must pay before u see it
You will need to wait 60 full days unfortunately and then go to account then select perks …. Maybe try it now since you’ve been a customer for so long you should have it now. It’s under the account tab then select perks and scroll until you see home offer…. Oh, u must also have Verizon home internet without the home internet you will not get it, sorry if u didn’t know that part
Yes, u must have that for 60 days in order to get the free smart glasses, no matter how long you stay with Verizon or pay bill u must have home internet without that you will not receive them
Yes, u must wait 60 days and have Verizon home internet to get the smart glasses there is no other way to put it
We want you to get the promotions you qualify for. To better assist, please tell us. Have you received a confirmation email with steps to redeem your offer?
I appreciate your help with the information , but this is something I’ve been waiting on for awhile already. I’m 90+ days past the promotion & I’m still waiting for a redemption tile or email…
waited months never got the promotion in my account. who cares verizon fakes everyone all the time. i tried for months and gave up. figured why keep the internet if verizon doesn’t keep there end of there deal
I also need help please. I was told my the door to door salesman if we got the 80$ a month verizon plan , after 2 months we would be able to get the Meta Ray Bans. I'd appreciate some assistance. Thank you! I don't even see an option to redeem
We can help you with redeeming this offer. Have you gotten an email stating that you can redeem the offer? Have you checked your My Verizon account under the Home tab? ~Peter
I got the redeem link but they sent it to the wrong address and now their opening tickets playing the run around game, I’m pretty sure they did it on purpose. Reason being they had my complete address on my Verizon app and not on the delivery. Like how could you mess that up? And the Customer Service Reps get rude when you ask them why it’s taking so long for an online ticket. Idk I’ve only been with them for 5-6 months and I’m fed up.
neither app nor web allows to redeem the offer ,despite the 3 months of follow up instead of giving the rayban meta glasses as promised promotional offer verizon customer care compelled me to pay for the free device a cost of $356.14 ,this is not at all acceptable for irking customer by sheer waste of his time money and energy with continuous followup calls and walk in to the store easy process has been un necessarily complicated ,easiest way they would have been refunded the amount.
I know how important these promotions are for me, and I am happy to help look into this, VZuserat24. Normally, the process is to redeem through a tile on My Verizon, and I am sorry to learn that this has become over complicated. I'll need account access to help, so please be on the lookout for a private message from me.
I think I'm having the same issue. I see the tile and it says redeem "on" 12/7/24 but when I click on it, it says redeem "by" 12/7/24. But the terms say something about 60 days and if I start the steps, it wants my credit card info. And "on" and "by" are 2 totally different things. I'm so confused.
Hello, TJAF, we want to help ensure you're able to redeem your offer! To confirm, are you looking to claim the Ray-Ban sunglasses? What service did you purchase in order to be eligible for this offer? What is the purchase date for your order?
-Lauren
I have spoken to about 10 different customer service reps trying to redeem these glasses. They sent me a redemption code that did not work. They said the emailed code would arrive by yesterday but, not surprisingly, it didn't arrive yesterday or today.
@winetimeny wrote: I have spoken to about 10 different customer service reps trying to redeem these glasses. They sent me a redemption code that did not work. They said the emailed code would arrive by yesterday but, not surprisingly, it didn't arrive yesterday or today.
winetimeny (a name my mom would chuckle at for sure), I'm sorry you're having some trouble there with the Rayband offer. It doesn't hurt to take a look at things with a fresh set of eyes. Which I'd be happy to do. Sending you a Private Message so I can get a few more details and help out.
Hi Verizon team- I received the offer to claim but when I click on the “Claim Offer” button I am redirected to the accessories store. There is no promo entered and it shows me a total of 299 + tax.
We don't want you to miss out on this great deal. If you are having issues, make sure to log in to your My Verizon account when you are trying to redeem. If you have any issues, let us know.
~Freddy
I am also having a lot of trouble trying to redeem the Ray Ban glasses (Fios 1gbit plan). My redemption tile says redeem by Feb 02, 2025, and I can get through the claim offer button. However, it wants me to pay full price, and there is no discount to make it free… I hope this wasn’t a trick to get me to sign up for the services and then decide not to give me my sign up bonus….
Oh, no! We are stunned to see you in this Ray-Ban promotional dilemma. Our goal is to offer the support you need. We sent you a Private Message.
Hello - I am facing similar issues. I've added it to my cart and it's showing my total is $299 + taxes. Can you please assist? It prompts me to pay with my Verizon card and is NOT showing up as free.
I was promised a @$200 Home Depot Gift Card and Rayban AI Glasses. Have yet to see either promo and I purchased the Home Plus internet in August!!
We definitly want you to be able to get any promotions that were offered! We will be sending over a private note so we can take a look at that promotion together.
-Meg
I am having the same issue. I haven’t received my email regarding the promotion. I have checked all folders in my email frequently and keep getting nowhere with calls to customer support
I have spoken to representatives on the phone and have yet to receive my glasses
I’ve been a member for almost 2 years I’ve been on the phone with them for 7 days about my glasses they told me I still got to wait up to 60 days just to claim it
This is completely ridiculous. I wadnt told how difficult redeeming this offer would be when i purchased a new phone and new line. I still cant redeem it. Ive chatted with your customer service ive googled potential problems, i logged into my meta account and then i accidentally charged my debit card $316.00!!! Now im getting fraud alerts. Why isnt there a single link for verizon customers who just want to redeem their offer?
Hello twopeasstash, we would be happy to take a look into the offer with you, we want to make sure our customers get any offers they qualifed for. So we can better assist, we will be reaching out via Private Message. -Dee
You have to go to the Meta website, to redeem not the raybans website hope that helps .
Did you find a fix for this?
i’m having the exact same problem and it’s extremely frustrating
We want to make sure you're getting any promotion that you qualify for and will be sending a Private Note to help. -James
We certainly want you to get your promotions you are eligible for. I will send over a private message so we can look into this together.
-Kristen
I am also experiencing not being able to redeem my meta glasses. The tile is there under make the most to click on clear as day, when I click I am given instructions to do exactly what I just did.
Hi drefas, thank you for bringing this to our attention. If your concern has not yet been resolved, we're here to help. Please respond to the private note we are sending. -Red
I’m also waiting for a notification regarding my promised gift of Ray Ban glasses for opening four lines with Verizon. . I’ve called customer service and gone into the store and still can’t get any answers.
We never want our customers to go without their qualified promotions. We will send you a private message so we can look into this issue with you.
-Toni
Hello I’m having the same issue. I have tried in different devices and when I click on go to website it doesn’t do anything
Hello Jtri,
We definitely want to ensure you receive any promotion you qualify for. Are you clicking on the link from your email? What web browser are you using?
-Christopher
Hi, I purchased a phone and was told to expect a voucher for meta glasses. I logged online for the last two months and cannot locate the voucher, any suggestion would be great
Hello Barb43. What phone did purchase? What date did you purchase it on? What plan are you on?-Joe
You have to do it on the Meta website, not Rayban website
Hello Jmustard. Here are the steps to redeem the offer. Please let us know if you continue to have issues.
- Sign in to My Verizon.- Navigate to the My Verizon account page. - Click on the Get Ray-Ban Meta glasses, on us redemption tile. - Do the following under the Ray-Ban Meta glasses redemption tile:- Review and accept the terms and conditions by checking the box.- Click Claim offer.- You will be taken to meta.com to select from any eligible glasses and add them to cart. Customers will paste promo code in the cart at checkout. - Select the Shipping information.- Submit the order.
-Sara
I’ve been having problems on this too. It was disappoint since from the last e-mail I got I only have few days. Did anyone figured it out? Thanks for the help!
