Hi all. My first post as a 24 year Verizon customer. It's been a long haul without a lot of tech support over the years. I keep falling for the assurances that this tech support rep or that rep will actually do what they say, "No worries! I will make sure that I am the last person that you will talk with today!" That was one intro after 3 hours in chat's and calls and as you can guess they were not the last person.
So I got Dual Sim about 3 weeks ago and have had a variety of issues, everything from my Spam call blocking no longer working, to cellular data stopping, to no inbound or outbound texting. Every time it would take dozens of reps passing me around like a hot potato and I would have to start over each time. 6 or 7 of them promised to call. 1 or 2 did but then give up on fixing anything.
The hard part is that I took my landline work number and moved it to Verizon as a second number on my cell phone. My company of 25 years has had this same phone number and now that I lost my landline I have to put up with the abusive support team to keep my company afloat. Without my work number I go out of business.
The Dual Sim is pretty cool in theory, but Verizon has a lot to fix. I have had a variety of support tickets including the coveted NRB### ticket that goes to the network team no one speaks with. They closed the ticket without doing anything.
If someone has a suggestion on what to do please reply. If there is a single point of contact at Verizon that wants to help then please do. I'm too tired to keep spending countless hours to be abused by calling, or chatting, or texting Tech Support. Maybe this is just a warning to others that may want to get dual sim.
