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Internet Gateway Return - Whiteland Indiana

I returned my Internet Gateway on July 5 in the box with the label that was sent from Verizon. I received my bill today and it shows I am being charged for the equipment due to non return of items. I have the Proof of Delivery but can get no where with Verizon help. I was transferred 4 times and they still did not help me. Told me to call my credit card provider?? I do not pay my bill with a credit card! Can someone help??

Comments

Verizon_Support

We're sorry to read you're having issues with your return, we'll be glad to look into this. When was the return received? Do you have the tracking number?

~Freddy

hockeyboysx2

Thank you. It was returned 7/5/24. UPS Tracking 1ZB3469R601319751

Verizon_Support

Thank you so much for letting us know, hockeyboysx2! We're not pulling up anything with that tracking number. However, we'll be happy to take a closer look. To best assist, we'll be sending a Private Message.

~Izzy

lkeith68

I had an issue with being charged for a IWatch that I return stating non return of items as well! After 3 hours of my time supposedly getting a refund… they wanted to credit my VZ account but I refuse since it was their error not mine!

have you tracked the UPS number and see that it was delivered? That was what I had to do to prove they did receive their device! I’m so discussed with the customer service I received tonight! Good Luck!

lkeith68

It looks like you may be missing a digit in your tracking number. Mine has 18 yours shows 17… not sure if that has anything to do with it!

Verizon_Support

Hello hockeyboysx2, thank you for the information. We will be sending you a private message to further assist.

~Ivone

crazycarolina35

I'm having the exact same problem. Returned my internet box to whiteland, in as well.

Verizon_Support

Thank you so much for letting us know! We'll be happy to take a closer look. To best assist, we'll be sending a Private Message.

~Gilbert

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