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5G Home Internet Unreliable

Does anyone else experience unreliability of Home 5G? Any suggestions?

I have had Verizon 5G home internet for four months now. The first three were OK, not great, a little slow, but at least the service was mostly reliable. The last month has been the exact opposite. On average, we lose connectivity here 1-2 times a day completely losing internet to wifi and ethernet connected devices. Sometimes its for 5-10 minutes other times it is for several hours. Yes, I do the regular things unplug and plug it back in, chat or call to have the network connection reset. Sometimes this fixes the problem for a day or two, other times just for a few hours. I am at my wits end here. I WFH a few days a week and this is at the least annoying and at the worst embarrassing. If this keeps happening, I will have no other alternative then to switch services. I am old and hate change. Please don't make me change..... PLEASE HELP!!!

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Ser5150

I have the same issue. Had to go through over 2 hours on the phone with tech support. Was good for a couple days. Today it has had to be rebooted 7 times already today. I left Spectrum because they were unreliable. Seems I’m still in the same boat.

scott31339

So, you are having issues with your Verizon 5G internet? Well, we all do! Read below!

Verizon 5G internet is very dependent on your signal strength. Do you know what router you have? Have you posted what router you have?
Well, that's very important for figuring out what your issue is. Would you post what device you have? It's on the sticker underneath your router.

Next, 5G signal strength is the next most important! And I do not mean the bars, I mean the DB signal strength your router is reporting.
Please post what those numbers are!
http://mynetworksettings.com/ usually will allow you to login to the router, unless you set up some IP passthrough or other configuration.
If you did, you need to be able to figure out how to login yourself. If you are unsure how to connect HTTP to your gateway, research.)

Once you login to your router, go to your status page, and there should be a 5G signal strength. Please post your signal strength, copy and paste.

The smaller the number, the stronger the strength. (-90 is better than -110db) - Does that make sense? I have experienced -110 or lower will cause issues.
My experience is going to be different than you from another tower, I do not live where you do.

Verizon_Support

Ser5150, we're sorry to read about the issues you've been experiencing with your 5G Home Internet device. We'd love to help you out, and find a solution. Please tell us, when did this first start? To clarify, does it happen during certain hours of the day or evening? What troubleshooting have you completed besides rebooting?

~Izzy

SonnyRoo

Hello, My 5G home wireless worked for 9 months flawlessly starting service in March 2023 but lately it has been unreliable getting disconnected every day forcing me to power cycle to get back online. I need to do this 4-5 times a day. Verizon sent me gateway replacement in Feb 2024 and it worked again for another 10 months or so flawlessly only to become unreliable again. Verizon will send another replacement today 4/18/2025 so this will be my 3rd gateway. My signal strength -89 dB so I have excellent signal strength. When it works it works but once it starts to drop then it becomes very unreliable. I typically get speeds 300/20 mbps.

cpuh

What model of router did you have that worked well, and what model of router are you running with today?

WT2121

I have had over 18 months of excellent service. In the last month nothing but problems. Got a new router last week. Still fails every day and night. Frustrating that I am not getting answers from customer service. I asked for supervisor last night. He assured it would be fixed today and he would call me back. Didn't get a call back. Called again talked to a different supervisor. She guaranteed call back tomorrow morning. Doubt that happens. I requested higher level of management. She stated that cannot happen at this time. Unbelievable! Horrible service. I have spent hours on the phone without any answers.

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