Unacceptable. My issue has gone unresolved for two weeks now. I am not sure how Verizon identifies their reps and if their IDs are logged but I would like to know as the ones I have been speaking to need to be held accountable. I have been with Verizon for over 15 years. Recently I took a trip to Europe. I called Verizon, spoke to a rep, gave him the travel dates, and added the monthly plan for $100 to two lines. He told me the plan would fall off both of my lines the day we came back and that the $100 would be prorated as we were only away for three weeks. I came back to an enormous bill. I called Verizon and told the rep about the issue. Issue#1 was that the plan did not automatically fall off and I was charged. Issue#2 both lines had multiple service interruptions during the trip. He was sincere and said he would credit back $200 within 5-7 business days. This did not happen. I called again. This time the rep said there were no notes in the account nor was there amy request for credit on their end. She asked me what happened. I told her the story. She transferred me to her superior. This superior/manager listened to me tell the story a third time. She said she would credit the entire amount of my bill which was around $250 for the inconvenience and that I would see the credit on my account within 48 hours. I also asked her about and upgrade for my daughters phone. She offered me and my daughter free iPhone 15s w/ trade in and I asked her to put that in my account notes as I would be visiting the store over the weekend. She said no problem. I went to the store. My daughter had the upgrade, I did not. So I did not get a new phone. I sent my issue via message and a rep just reached out over chat. She doesn’t see any notes about any of the issues above. I asked for an employee ID of the manager and I know that my call was recorded so there has to be some accountability on Verizon’s part. She could not help me. I am exhausted. Verizon happily takes an auto payment from my account every month for the bill. That never fails. However if there is an issue, there is nobody to help. I am extremely disappointed.
