20+ year customer here. I carry all the lines for all the devices of my entire family...well over $300/mo as is. I was relatively satisfied until about 2020.
The last 4 years has been problem after problem. TOTAL lack of service. CS reps / techs without a clue of what they're doing. Broken promises. Unexpected charges. "Lost" returns. Device credits magically disappear. No one can explain a bill. Prices just keep going up yet offering less. Poor service..forced changes (is that contractually legal?) LESS VALUE ALL AROUND!
Let's talk alternative carriers. Anyone have suggestions? I'm ready to break up ">
