I’m tired of seeing my bill go up. A few dollars here and there, again and again. It seems minuscule to you, but it adds up over time. It adversely affects your customers. And for you, it’s profit, but you can’t say that outright, right?
One reason that I decided to add my kids to my plan was because the autopay discount was helpful. I’d like to know the reason for the cut. (There won’t be a straight answer, because we all know it’s greed, period). I’ve been with you guys for about 20 years. There seems to be no reward for loyalty. And there doesn’t actually have to be a reward. But it’d sure be nice if you wouldn’t take away benefits. As soon as there isn’t a contractual reason to stay with you, I will absolutely look at other options
