Gizmo Watch 3 Screen Black

My daughter's Gizmo Watch 3 (Mint) was working fine until this morning. The screen was black. After taking a moment to look at her watch this evening, the buttons seem to not be working. When we remove or place it on the charger, it makes the normal sounds. I went to the GizmoHub app to see if it is still connected. The app states that the watch has 100% battery. It shows her locations and clocked all her steps at school today (screenshot of the Gizmo Hub App below). I also tried turning on the watch face by pressing the home button on the side (pictured below). Nothing happened.

Here is a screen shot of the Gizmo Hub App saying my daughter's watch is connected. Here is photo of me trying to turn the screen on.

We purchased the watch towards the end of July. What do I need to do to make sure this watch is working properly? What are my next steps? This is frustrating considering the watch is less than 3 months old. My daughter has taken amazing care of this watch.

Accepted answers

Verizon_Support

Hello, so we did try sending a Private Message so we could troubleshoot the screen issue you reported for your Gzimo 3. Since this is a troubleshooting issue, we’d need to continue in Private Message to fully resolve the concern, and work on your specific device. Please contact us if you still need support.

-John

All comments

Verizon_Support

Definitely odd. Does it have any type of damage? Has been in contact ith water for an extended period of time?

~Geo

JDNCT

My daughter's watch is doing the same thing. It is charging and I sent a message to the watch. It vibrated like it was received, but the screen is black.

Verizon_Support

We're sorry to read about the issue with the watch. What troubleshooting have you done to try to fix the issue? ~Peter

kristaindicken

My son is having the same issue with his watch

kristaindicken

I turned my son's watch off with the gizmohub app and powdered it on and by some miracle the screen came back on. I am so happy it's fixed for now.

kristaindicken

******Auto correct messed up my first comment*****. I turned my son's watch off with the gizmohub app and power it on and by some miracle the screen came back on. I am so happy it's fixed for now.

Verizon_Support

Hello, kristaindicken. Thanks so much for this update. Remember, we are here for support when you need us. https://www.verizon.com/support/contact-us/#mobile

-Natasha

mtmaza

My son’s watch is doing the same thing. Any suggestions?

Verizon_Support

Hello mtmaza. We're sorry to learn you're having issues with the Gizmo Watch. Does the device have any physical/liquid damage? When did you purchase your device? Have you tried resetting it?

~Ivone

gtechsolutions

Both of my daughter’s watches are doing the same thing. I bought them new in summer time. I contacted Asurion for replacement and they told me since there is no physical damage I needed to contact Verizon because it is under a 1 year warranty.

I’ve been fighting back and forth with Verizon since Halloween just to get replacement devices.

Verizon_Support

I'm sorry to hear that the screen is blank on both devices. Did this start after an update? Please tell us more. -Joe

LM130

The same thing happened to us today. No damage to the watch. Fully charged. Screen was black and only made sound when being put back in the charge. Thank you so much for your suggestion because it worked. You made my child happy this morning!

LM130

This happened for the first time to us. Luckily, my child was home and not out of we needed to contact one another. Did this ever happen again to your watches? I am hoping this is a one time thing.

LM130

This same issue happened to my child’s gizmo today. The gizmo did do an update a few days ago. Please help. I do not want this to happen again.

wagginmytail9

We had the same issue and it was resolved the same way. Used the app to power off the watch. Then restarted it and the screen was back to normal.

SLuoma27

Ours has the same problem and has not experienced any water damage or any physical damage whatsoever.

Verizon_Support

We've got your back! Sending you a private note now.

-Cryssie

All426hemi

My daughter's watch has just done the same thing. No contact with water, no damage. Just does not turn on

Elaine1279

My daughter's watch did the exact same thing (also mint). Shutting it down with the app and then turning it back on seem to resolve the issue.

Elaine1279

My concern is this happening again at a time when I'm not around and she needs to make a call. She will not be able to power down and power back on her phone or message or call me because the side buttons do not function. Is it known what the issue is and how to fix it?

Verizon_Support

Hello Elaine1279, we understand how important it is for your daughter to have her Gizmo watch working correctly. We'd like to make sure to help you resolve this issue immediately. Does her watch have any kind of physical or liquid damage?

-Luis

Krystafior1

Ours is doing the same thing. We tried to restart. It is fully charged on the app but the screen doesn't work.

Verizon_Support

Hi krystafior, we want to assit discovering what is going on with your Gizmo device and why the screen is not working. You can self trouble shoot here https://www.verizon.com/support/devices/#mobile We are also sending Private Note where we can work together if you would like.

-Kaye

Verizon_Support

-John